ITSM Statistics, Facts and Trends for 2024

Lately, a recurring theme has been the ‘true prospects’ of AI in IT and how to implement it. While folks are excited about the possibilities, they’re also cautious about giving in to the hype.

As artificial intelligence (AI) continues to advance, it’s important to find the right balance between human and AI work to succeed in the modern workplace. The rise of user-friendly AI tools, like ChatGPT, is a significant technological shift.

Companies around the world are utilising AI applications to enhance their procedures, optimise costs, avoid human mistakes, assist customers, improve customer experience, manage IT systems, and automate repetitive tasks. And as AI becomes more prevalent, its uses (and this list) will expand even further. We could even say that AI is taking the lead in

By Alexandria Nisha In today’s fast-paced world, customers crave instant solutions with minimal human intervention. Self-service options have been around for a while, but the adoption rate by organizations doesn’t match the demand. According to Forrester Research, 72% of customers prefer self-service to email or phone calls, yet according to research in 2022 by ManageEngine,

The rise of artificial intelligence (AI) has been a hot topic of discussion lately, and for a good reason. AI has dramatically impacted our lives, from smart assistants to self-driving cars. But who can actually benefit from the use of AI? You might be surprised to learn that anyone, from the average person to large

You’ve probably heard or read those stories about robots eliminating our jobs and taking control over our lives! You might even watch some movies about this! (Terminator, right?) Well, some people still feel uncomfortable about artificial intelligence (AI) and robotic process automation (RPA). However, these technologies are here to stay! They are already transforming the