The ITSM Worklife Survey: Your Chance to Be Heard
Posted on Wednesday 12 April 2023.
The world of ITSM is constantly evolving. With new emerging technology trends (such as ChatGPT or DALL·E 2) shaping the future of many industries, it would be an understatement to say businesses will have to face some new challenges but also have some exciting new tools to work with! So, as ever, businesses need to
Conversational AI in Employee Experience
Posted on Tuesday 28 March 2023.
With the advent of conversational AI, companies are finding new ways to streamline internal processes and improve the overall employee experience by employing a bot-human hybrid model. From the IT helpdesk to HR support, conversational AI has revolutionised the way businesses communicate and interact with their employees. In this blog post, we’ll discover what employee
How To Effectively Address Digital Friction in the Modern Workplace
Posted on Wednesday 15 February 2023.
In today’s modern workplace, things are often moving at a fast pace. Emails are flying back and forth, meetings are happening left and right, and deadlines are always looming. Many different tools and platforms are being used daily, and they are often making our lives easier. But that’s not always the case, right? Employees often
Improving the Recruitment Process: Why and What Can Be Done
Posted on Wednesday 1 February 2023.
As a hiring manager, how often are you finding the right talent only to be let down? In this article, we are going to look at some of the reasons why and what can be done to improve the recruitment process. Key points Swift action needed Looking for potential Telling candidates what they can offer
Microlearning – Favourite Learning Style of Millennials and Gen Z?
Posted on Tuesday 18 October 2022.
When it comes to the way we work – the future is already here. The last two years have had a lasting impact on the way we work. Ongoing changes in how we work have raised new employee expectations and transformed employees’ relationships with work. However, this is not the only thing we are facing.
Virtual Onboarding Guide – Introducing New Employees to Remote Workplace
Posted on Wednesday 12 October 2022.
Finding the right remote candidates in a larger pool of applicants can be time-consuming and challenging. It usually requires a lot of time and effort. But the next step is equally important as choosing the right candidate. Of course, we are talking about onboarding employees. Once remote employees have signed a contract, they should