Understanding the ITSM Landscape in 2024

Posted on Tuesday 13 February 2024.

Building a Customer-Centric Culture: Best Practices for CX Leaders

Posted on Wednesday 15 November 2023.

We’ve compiled a list of best practices and invaluable insights on how to build and, equally importantly, maintain a culture that places your customers at the heart of everything you do.



Why Employees Leave: Insightful Analyses for the Forward-Thinking Employer

Posted on Wednesday 4 October 2023.

Over 50 million employees quit their jobs in 2022.  According to HReview the employee turnover rate is expected to rise to 41% this year.



The Importance of Soft Skills in Service Desk Recruitment

Posted on Tuesday 13 June 2023.

In this blog, we’ll discuss how soft skills can enhance your service desk recruitment process and improve customer satisfaction and retention. 



The Workplace Glossary: Master the Latest Employee Experience Terms

Posted on Tuesday 30 May 2023.

From WFH to WFA, gig workforce to polywork, quiet quitting to quiet hiring – these are some of many new emerging or popular terminologies we often hear and use daily. But do you know what these new fancy terms or acronyms mean?



The ITSM Worklife Survey: Your Chance to Be Heard

Posted on Wednesday 12 April 2023.

The world of ITSM is constantly evolving. With new emerging technology trends (such as ChatGPT or DALL·E 2) shaping the future of many industries, it would be an understatement to say businesses will have to face some new challenges but also have some exciting new tools to work with! So, as ever, businesses need to

Read More



Conversational AI in Employee Experience

Posted on Tuesday 28 March 2023.

With the advent of conversational AI, companies are finding new ways to streamline internal processes and improve the overall employee experience by employing a bot-human hybrid model. From the IT helpdesk to HR support, conversational AI has revolutionised the way businesses communicate and interact with their employees. In this blog post, we’ll discover what employee

Read More



MESSAGE US
close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.
X