Employer Branding: Why Is It Important?

Posted on Thursday 12 January 2017.

Service Desk Of The Month – Atomwide

Posted on Thursday 5 January 2017.

January’s Service Desk of the Month features SDI member Atomwide telling us all about what everyday life is like as part of their service desk team. What types of customers do you support? What are their technical abilities and what common incidents do you receive? Atomwide supplies its own bespoke managed IT services to the

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Ask yourself, would you apply?

Posted on Wednesday 21 December 2016.

I was once interviewing a very senior IT Service Management Consultant for a prestigious London based company, and this was the final interview. To get to this stage the consultant had to endure a very long and challenging process. After the interview had finished he gave me a call with a complete de-brief of how

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Service Desk Of The Month: Edinburgh Napier University

Posted on Monday 12 December 2016.

December’s Service Desk of the Month features SDI member, Information Services Service Desk at Edinburgh Napier University. What types of customers do you support? What common incidents do you receive? Our customers are students studying and staff working at the University. A significant number of those that we support are remote workers or distance learners

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