Harnessing The Power of Assessment – People Management Harness the Power is a blog series written by ITSM experts and authors. The series will focus on the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler will guide you on
The latest Global Best Practice Standard for Service Desk (version 8) was launched in March this year. At #SDI19 some of the lead contributors took part in a live Q&A panel about the latest changes to the Best Practice Standard. One of the most pertinent questions which came up about the latest global Best Practice Standard was: ”With a
The Great Recruitment Challenge by Jamie Bell, Service Desk Specialist at SDI A common frustration I often hear about is companies struggling to attract talented individuals to join their organisation. The calibre of candidates applying is not good enough or they simply do not get any applications at all. I’ve previously written about retaining great
Are you a people focused organisation? by Jamie Bell, Service Desk Specialist, SDI “We are a customer focused organisation” “Our customers are what make our business great” “We work with some very exciting and innovative clients” At some point during a working year, no doubt you’ve heard these types of phrases uttered by a senior
Campaigns for mental health awareness have achieved amazing results in the last few years, however, in regards to wellbeing in the workplace, arguably there’s a long way to go… Emma Mamo, Head of Workplace Wellbeing at Mind, will be joining us as one of our influential breakout speakers at The Conference for Service Desk Leaders 2018 to discuss the importance of wellbeing in the workplace.
Is Employer Branding Important? Unless you’ve been living under a rock for the last couple of years, you will have heard the term ‘employer branding’ bandied about and you may think it’s just one of the latest buzzwords, or because it’s about ‘branding’ it definitely falls under the marketing department’s remit and is something to