From Celebrity Service To Monkeys – There Was Something For Everyone At SDI

Posted on Wednesday 9 May 2018.

Guest blog post by Jon Morley, Head of Service Support at Dunelm   After being invited to attend the SDI conference for the first time, I was really excited for several reasons. Namely:  It was in a different venue to where I had been before (not to mentioned closer to home, given it was in



ITSM Tools – It’s Not Me It’s You!

Posted on Tuesday 17 April 2018.

Sally Bogg, winner of Business Role Model of the Year in the 2018 Women in IT Awards, offers her insights on breaking the cycle of ITSM tool frustration. Head of end-user services at Leeds Beckett University, Sally is Chair of the  UCISA’s Support Services Group and holds the award for Inspirational Leader 2017 and was on



People (finally) Take IT Centre Stage

Posted on Friday 13 April 2018.

At #SDI18, James West of SITS Insight was reminded why people are so instrumental to IT success. Here are his highlights and thoughts on why the gospel of SDI is starting to change attitudes: For IT services to be successful, they must combine three elements: people/process/technology. But while the importance of this triumvirate is an



Simple Steps To Improve Workplace Wellbeing

Posted on Wednesday 4 April 2018.

Wellbeing in the workplace is a hot topic at the moment, but do we really understand what it is all about? In a work environment it’s called Wellbeing – on the news they are talking about Mental Health. So what does it mean and is there a difference? Any role that is customer facing is



The IT Service & Support Awards 2018 Celebrate Our Service Desk Heroes

Posted on Wednesday 28 March 2018.

SDI18 was delighted to be the host of the annual service desk awards on Tuesday 13th March at the Hilton Metropole in Birmingham for the 23rd consecutive year. One of the biggest celebrations of the year for service desk users; the IT Service & Support Awards 2018 showcased everything that is brilliant about the service desk industry. This



SDI18 – A message of being together is being more; Part 1

Posted on Wednesday 28 March 2018.

SDI18 – A message of being together is being more; Part 1 Well, what an extraordinary SDI18 conference it was, right from the very start of the week at the pre-conference SDC workshop hosted by Damian Bowen, we heard some incredible success stories, and how teams at Doncaster Metropolitan Borough Council, Norfolk Community Health & Care



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