Byte Size Brilliance: Your Quick Guide of Resources to Elevate Your IT Career

Posted on Thursday 14 December 2023.

As we wrap up an incredible year of valuable insights, training courses, and events for IT professionals like you, we’ve compiled a collection of resources specifically designed to support your professional growth and development – our finest resources!

Whether you’re a tech expert, service desk guru, or business analyst, we have your back.



How Does the Value of SDI’s SDA & SDM Courses Compare to ITIL®4?

Posted on Thursday 16 February 2023.

Question: “So I’ve done ITIL® 4 Foundation, why should I take (and why do I need!) SDI’s Service Desk Analyst (SDA) or Service Desk Manager (SDM) course, what is the value to me?”  Find the answer to this common question and gain insight into these popular courses from ITSM expert  John Noctor, Best Practice Consultant,

Read More



The Importance of IT Training Certification in the Industry

Posted on Tuesday 8 November 2022.

An IT Training Certification showcases the fact that you have a number of desirable technical skills and a good level of knowledge on the subject. It also demonstrates motivation and a desire to succeed within the industry. There are a number of challenging aspects to an IT Professionals’ role, and the consequences of downtime due

Read More



Microlearning – Favourite Learning Style of Millennials and Gen Z?

Posted on Tuesday 18 October 2022.

When it comes to the way we work – the future is already here. The last two years have had a lasting impact on the way we work. Ongoing changes in how we work have raised new employee expectations and transformed employees’ relationships with work. However, this is not the only thing we are facing.

Read More



Rapidly Changing Technology or Low Digital Literacy?

Posted on Tuesday 30 August 2022.

New technologies are emerging daily, and with each innovation, there is a need (and pressure) to acquire new digital skills quickly. But do you know how much knowledge you, as someone who provides service support, or your organisation’s end-users, should have today? And how much knowledge would you like your end-users to have? Not easy

Read More



How Can Service Desk Analysts Instantly Enhance Their Skill Set & Customer Experience? 

Posted on Thursday 10 March 2022.

If you’re a Service Desk Analyst or you’re involved with customer focused communications and solutions in your organisation, you can enhance your skillset further and provide a world class customer experience – based on global methods of best practice.   Working in a service desk & support team can be testing and demanding, especially for

Read More



MESSAGE US
close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.
X