Herefordshire and Worcestershire Health Care NHS Trust Achieve 2 Star Certification ⭐⭐

Posted on Tuesday 12 March 2024.

We spoke to Senior Application Support Specialist & SDI Co-ordinator, Lily Kainey and her team at the Trust to learn more about them and their Service Desk Certification (SDC) journey. Here’s what they had to say: The Trust Herefordshire and Worcestershire Health and Care NHS Trust are the lead provider of mental health, community and learning

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Understanding the ITSM Landscape in 2024

Posted on Tuesday 13 February 2024.

In this blog post, we’ll explore how the adoption of new AI technologies is impacting the ITSM industry and dive into some statistics related to the common challenges organisations face.



USA Contractors Power Design Inc achieve 4 star Service Desk Certification result

Posted on Monday 4 December 2023.

Power Design Inc is an innovative Design-Build, Multi-Trade Contractor operating across the United States, working across multiple construction trades. The company’s dedicated IT department consists of 5 distinct areas of IT; Infrastructure & Operations, Field Technology, Software Engineering, IT Programs & Technology Experience. The commitment of these divisions, and the IT department is to provide exceptional

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Meet the Awards 2022 Finalists: Reckitt

Posted on Wednesday 16 March 2022.

In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we’ve been asking our finalists about their experiences, reasons for entering and hopes for the future. Here’s the story from Reckitt: Finalist – Best Service Improvement Project 2022    What made you decide to enter the awards?    We are

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Harness The Power Series: The Service Desk Assessment

Posted on Wednesday 18 December 2019.

Harnessing The Power of The Service Desk Assessment Harness the Power is a blog series written by ITSM experts and authors. The series will focus on 5 of the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler

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SDI Podcast Episode 2

Posted on Friday 19 July 2019.

At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… How can we create a platform to help share these fantastic experiences and journeys, often full of ups and downs? Enter the SDI Podcast! Which is here to Surprise, Delight,

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