Ask yourself, would you apply?
Posted on Thursday 27 January 2022.
Advice and tips for managers when recruiting – from SDR We were once interviewing a very senior IT Service Management Consultant for a prestigious London based company, and this was the final interview. To get to this stage the consultant had to endure a very long and challenging process. After the interview had finished
Service Desk Institute and PeopleCert refresh the Service Desk Analyst and Service Desk Manager exams globally
Posted on Wednesday 22 July 2020.
Press Release: The Service Desk Institute (SDI), an international organisation known for setting best practice service desk standards in the IT service and support industry, and PeopleCert, a global leader in the examination and certification industry, have recently worked together to update the Service Desk Manager (SDM) and Service Desk Analyst (SDA) professional best practice
Key Tips for Recruitment and Retention of a Diverse Team
Posted on Thursday 7 March 2019.
Key Tips for Recruitment and Retention of a Diverse Team by Scarlett Bayes, Industry Analyst, SDI Last year, SDI teamed up with Ivanti to host a forum for service desk professionals (both male and female) to discuss their thoughts, concerns, and ideas surrounding Gender Equality in ITSM. Throughout the day, delegates expressed that they struggled
The Great Recruitment Challenge
Posted on Thursday 31 January 2019.
The Great Recruitment Challenge by Jamie Bell, Service Desk Specialist at SDI A common frustration I often hear about is companies struggling to attract talented individuals to join their organisation. The calibre of candidates applying is not good enough or they simply do not get any applications at all. I’ve previously written about retaining great
Employer Branding: Why Is It Important?
Posted on Thursday 12 January 2017.
Is Employer Branding Important? Unless you’ve been living under a rock for the last couple of years, you will have heard the term ‘employer branding’ bandied about and you may think it’s just one of the latest buzzwords, or because it’s about ‘branding’ it definitely falls under the marketing department’s remit and is something to