Improving the Recruitment Process: Why and What Can Be Done
Posted on Wednesday 1 February 2023.
As a hiring manager, how often are you finding the right talent only to be let down? In this article, we are going to look at some of the reasons why and what can be done to improve the recruitment process. Key points Swift action needed Looking for potential Telling candidates what they can offer
Confession of an ex-CIO – I should have paid more attention to my Service Desk!
Posted on Wednesday 18 January 2023.
Written by Daniel Breston After forty years in IT, I learned I had caused anxiety and distress after a candid discussion with a service desk analyst. I was the CIO, depicted as someone who did not know the truth about what was happening or the impact of my dictates. I confess that he was right!
Here Are the Top 12 Most Popular SDI Blogs in 2022
Posted on Monday 19 December 2022.
Undeniably, it can be very challenging to predict with certainty what IT & ITSM trends we should expect every year. The industry is constantly evolving and subject to rapid changes and challenges of ever-changing market conditions. However, looking back at the beginning of this year, we can predict some trends that will continue to
Microlearning – Favourite Learning Style of Millennials and Gen Z?
Posted on Tuesday 18 October 2022.
When it comes to the way we work – the future is already here. The last two years have had a lasting impact on the way we work. Ongoing changes in how we work have raised new employee expectations and transformed employees’ relationships with work. However, this is not the only thing we are facing.
An Unused Knowledge Base is Money Left Behind
Posted on Friday 9 July 2021.
By Aprill Allen, Founder and Managing Director, Knowledge Bird It is surprisingly common for small teams to use a customer service platform and have no idea that there is a knowledge base attached. I see this with several of the customers that I work with – business owners and customer service team leaders get into
What do rugby, Certification, daffodils and SDI have in common?
Posted on Friday 6 December 2019.
…Wales ! A growing number of organisations across Wales are developing, updating and improving their IT service offering through Service Desk Certification (SDC). There are currently a large number of organisations based in Wales enhancing their service delivery through the SDC programme. Suggesting this small but mighty part of the world truly recognises the benefits of