In-House vs Outsourced Training: What You Need to Know

Last week, we had the opportunity to be a part of SITS—The Service Desk & IT Support Show—and we have some stories to share! Let us take you on a little journey through our experience at this year’s event.

As a consultant and auditor, one of the biggest challenges I find service desks face is creating a robust and meaningful strategy. I think the word “strategy” itself creates a mistaken sense of complexity and difficulty — and that really isn’t the case.

We recently caught up with Specialist Recruiter Keith Wilkins to find out more about his career and work as a Consultant for SDI Recruitment. What attracted you to working with SDI? “I was keen to provide a service that would complement the existing SDI products and services, and that could be delivered with the same

In times of uncertainty and conflict, this theme emphasises the importance of feeling connected to others and being part of something bigger.
SDI wants to make service desks a Happy Place and asked me to write a blog on Technostress and how to benefit from the service desk to ensure that our service desks can work better and safer for all concerned.

In this article, we will explore effective ways to manage some of the common challenges a service desk teams face. We will also provide insights on establishing good working practices and share some inspiring success stories.

We’re delighted to share the fantastic news that CGI UK’s service desk has secured the prestigious SDI 5-star ‘World Class’ status for an impressive twelfth consecutive year.