Exciting Discoveries: Insights from SITS 2024

Posted on Tuesday 23 April 2024.

From Vision to Execution: Service Desk Strategy Guide

Posted on Thursday 11 April 2024.

As a consultant and auditor, one of the biggest challenges I find service desks face is creating a robust and meaningful strategy. I think the word “strategy” itself creates a mistaken sense of complexity and difficulty — and that really isn’t the case.

Meet The Recruiter: Keith Wilkins

Posted on Tuesday 9 April 2024.

We recently caught up with Specialist Recruiter Keith Wilkins to find out more about his career and work as a Recruitment Consultant for SDI’s Service Desk Resourcing Team (SDR).  What attracted you to working with SDI? “I was keen to provide a service that would complement the existing SDI products and services, and that could

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Creating a Happier Service Desk: Combating Technostress via Leadership and XLAs

Posted on Wednesday 20 March 2024.

In times of uncertainty and conflict, this theme emphasises the importance of feeling connected to others and being part of something bigger.
SDI wants to make service desks a Happy Place and asked me to write a blog on Technostress and how to benefit from the service desk to ensure that our service desks can work better and safer for all concerned.

Best Practice for Managing Service Desk Teams [+ Case Study Examples]

Posted on Wednesday 28 February 2024.

In this article, we will explore effective ways to manage some of the common challenges a service desk teams face. We will also provide insights on establishing good working practices and share some inspiring success stories.

CGI’s Success Story: 12 Years of Excellence with SDI’s 5-Star Status

Posted on Tuesday 16 January 2024.

We’re delighted to share the fantastic news that CGI UK’s service desk has secured the prestigious SDI 5-star ‘World Class’ status for an impressive twelfth consecutive year. 

Byte Size Brilliance: Your Quick Guide of Resources to Elevate Your IT Career

Posted on Thursday 14 December 2023.

As we wrap up an incredible year of valuable insights, training courses, and events for IT professionals like you, we’ve compiled a collection of resources specifically designed to support your professional growth and development – our finest resources!

Whether you’re a tech expert, service desk guru, or business analyst, we have your back.

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