Best Practice for Managing Service Desk Teams [+ Case Study Examples]
Posted on Wednesday 28 February 2024.
In this article, we will explore effective ways to manage some of the common challenges a service desk teams face. We will also provide insights on establishing good working practices and share some inspiring success stories.
CGI’s Success Story: 12 Years of Excellence with SDI’s 5-Star Status
Posted on Tuesday 16 January 2024.
We’re delighted to share the fantastic news that CGI UK’s service desk has secured the prestigious SDI 5-star ‘World Class’ status for an impressive twelfth consecutive year.
Byte Size Brilliance: Your Quick Guide of Resources to Elevate Your IT Career
Posted on Thursday 14 December 2023.
As we wrap up an incredible year of valuable insights, training courses, and events for IT professionals like you, we’ve compiled a collection of resources specifically designed to support your professional growth and development – our finest resources!
Whether you’re a tech expert, service desk guru, or business analyst, we have your back.
We’re Delighted To Announce Our SDI Awards 2023 Winners!
Posted on Friday 3 November 2023.
We’re thrilled to send a big congratulations to this year’s winners and finalists of the 2023 SDI Awards! Winning this award is a big deal. It means you’re doing something really right in the service desk industry. From delivering top-notch customer service to solving tricky tech issues, these teams and individuals are leading the way.
Mission Possible: Achieving a Secure Service Desk
Posted on Tuesday 8 August 2023.
Cybersecurity attacks are on the rise! With the rising adoption of new technology in all areas of business, the risks linked to IT service operations have grown considerably.
We’re Delighted To Announce Our SDI Awards 2023 Finalists!
Posted on Monday 17 July 2023.
We have been thoroughly impressed by the dedication and unwavering commitment demonstrated by all of the companies on our shortlist. Each of these organisations has put in great efforts and delivered compelling presentations, making it a challenging task for the judges to select only four finalists per category. We extend our congratulations to every shortlisted