Key Tips for Recruitment and Retention of a Diverse Team

Posted on Thursday 7 March 2019.

Key Tips for Recruitment and Retention of a Diverse Team by Scarlett Bayes, Industry Analyst, SDI Last year, SDI teamed up with Ivanti to host a forum for service desk professionals (both male and female) to discuss their thoughts, concerns, and ideas surrounding Gender Equality in ITSM. Throughout the day, delegates expressed that they struggled

Read More



2018 Award Finalists Cardonet Share Their Top Service Desk Tips

Posted on Tuesday 13 February 2018.

Cardonet, finalists in the Best Small Enterprise Managed Service Provider category 2018, tell us their exciting plans for the future and share their top tips for a successful service desk.   What made you decide to enter the awards?   Awards have never been a big thing for us as an organisation and this is

Read More



Alex Owen, Service Desk Analyst of the Year 2017

Posted on Monday 23 October 2017.

Alex Owen, Knowledge Transfer Analyst at CGI, was awarded Service Desk Analyst of the Year award at the industry’s IT Service & Support Awards. Find out what it takes to become a winner in this category. What made you decide to enter the awards? When I found out that the SDI Awards existed I felt it would be a

Read More



Babcock International Win Large Service Desk of the Year 2017

Posted on Monday 16 October 2017.

The IT Service & Support Awards take place every Spring in Birmingham, UK to celebrate all that is great about the global IT service industry. These awards are the only one’s of their kind to recognise and reward the shining stars of the global IT service industry; to highlight and showcase those who are going above

Read More



SCC Win Best Managed Service Desk 2017

Posted on Monday 16 October 2017.

The IT Service & Support Awards take place every Spring in Birmingham to celebrate all that is great about the IT service industry. The goal of the awards is to recognise and reward the real shining stars of our industry; those who are going above and beyond to achieve the incredible and offer something truly inspirational

Read More



Service Desk Of The Month: University of Huddersfield

Posted on Monday 12 December 2016.

December’s Service Desk of the Month features SDI member, Information Services Service Desk at University Of Huddersfield. What types of customers do you support? What are their technical abilities and what common incidents do you receive? We primarily support both staff and students at the University, but also provide support for University Alumni, who have

Read More



MESSAGE US
close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.
X