The Essence of Enterprise Service Management (a snippet)….
Posted on Wednesday 11 August 2021.
By Lana Yakimoff, Principal Consultant, ITSM Consulting Services Pty Ltd. Service Management has been around for many years, most of us work within the ITSM industry delivering value and some form of service. Looking back over the years IT has evolved; from ad-hoc 80’s IT shop, to adopting ITIL Framework originating from the UK Government and
Service Desk Institute and PeopleCert refresh the Service Desk Analyst and Service Desk Manager exams globally
Posted on Wednesday 22 July 2020.
Press Release: The Service Desk Institute (SDI), an international organisation known for setting best practice service desk standards in the IT service and support industry, and PeopleCert, a global leader in the examination and certification industry, have recently worked together to update the Service Desk Manager (SDM) and Service Desk Analyst (SDA) professional best practice
SDI Welcomes New Certication Partner In The Middle East
Posted on Wednesday 26 February 2020.
SDI announces new Middle East community partnership with SMCE Exclusive SDI MENA Global Partner, ACIS-IT, and SDI are honoured to welcome a new affiliate partner for service desk certification (SDC) and consultancy and improvement services in the Middle East region, focusing on Saudi Arabia. Dedicated to the promotion of a culture of Service Excellence in
New Development Workshop for Service Desks: Certification & ITIL 4
Posted on Tuesday 7 January 2020.
By John Noctor, Associate and Lead Auditor Service Desk Institute At the SDI we have just released a brand new 1-day workshop “Working with ITIL4 and SDI’s Service Desk Certification” So what’s this all about and how can it benefit me? -I hear you say! Well read on….. With the release of ITIL 4
Employee Experience from the Business Perspective
Posted on Tuesday 18 June 2019.
By Sami Kallio, CEO, HappySignals In 2019, with a growing focus on the importance of employee experience in IT support, it’s finally time to understand the “bigger picture” – that while IT service desks need to be efficient, they also need to be truly effective in meeting business needs. Importantly, this “meeting of business needs” is
Service Desk Institute signs exclusive agreement with PeopleCert to deliver Service Desk exams globally
Posted on Thursday 9 May 2019.
Service Desk Institute (SDI), the worldwide organisation for setting best practice service desk standards in the IT service and support industry, recently selected PeopleCert, a global leader in the examination and certification industry, as the exclusive group to deliver SDI’s Service Desk Manager (SDM) and Service Desk Analyst (SDA) qualifications from June 1, 2019. Certifying