How Can Service Desk Analysts Instantly Enhance Their Skill Set & Customer Experience?
Posted on Saturday 10 February 2024.
If you’re a Service Desk Analyst or you’re involved with customer focused communications and solutions in your organisation, you can enhance your skillset further and provide a world class customer experience – based on global methods of best practice. Working in a service desk & support team can be testing and demanding, especially for
How Can Service Desk Managers Evolve The Customer Experience?
Posted on Sunday 10 December 2023.
If you’re a Service Desk Manager or you’re involved with enhancing the efficiency & motivation of your teams, how can you continue to do this during challenging times? Managing an IT service desk can be very challenging and daunting at the best of times, and even more so when considering the everchanging landscape and
USA Contractors Power Design Inc achieve 4 star Service Desk Certification result
Posted on Monday 4 December 2023.
Power Design Inc is an innovative Design-Build, Multi-Trade Contractor operating across the United States, working across multiple construction trades. The company’s dedicated IT department consists of 5 distinct areas of IT; Infrastructure & Operations, Field Technology, Software Engineering, IT Programs & Technology Experience. The commitment of these divisions, and the IT department is to provide exceptional
DVSA Achieve 4-Star Certification
Posted on Friday 13 October 2023.
Who are DVSA? DVSA is an executive agency of the UK Department of Transport (DfT). In June 2014, the Driving Standards Agency (DSA) and Vehicle and Operator Services Agency (VOSA) merged into a single agency, forming the DVSA, they employ just under 5000 staff. The Support Team proudly support DVSA’s commitment to ‘Keeping Britain’s roads
Meet the Awards 2023 Finalists: Unisys
Posted on Tuesday 19 September 2023.
In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we’ve been asking our finalists about their experiences, reasons for entering and hopes for the future. Here’s the story from Capgemini: Finalist – Service Desk of The Year 2023 (Small-Medium) What made you decide to enter the awards? Our
Meet the Awards 2023 Finalists: Department Of Work And Pensions
Posted on Wednesday 23 August 2023.
In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we’ve been asking our finalists about their experiences, reasons for entering and hopes for the future. Here’s the story from Capgemini: Finalist – Service Desk of The Year 2023 (Small-Medium) What made you decide to enter the awards? Our