How Can Service Desk Managers Evolve The Customer Experience?

Service Desk Institute (SDI), the worldwide organisation for setting best practice service desk standards in the IT service and support industry, recently selected PeopleCert, a global leader in the examination and certification industry, as the exclusive group to deliver SDI’s Service Desk Manager (SDM) and Service Desk Analyst (SDA) qualifications from June 1, 2019. Certifying