How Can Service Desk Managers Evolve The Customer Experience?
Posted on Friday 10 December 2021.
If you’re a Service Desk Manager or you’re involved with enhancing the efficiency & motivation of your teams, how can you continue to do this during challenging times? Managing an IT service desk can be very challenging and daunting at the best of times, and even more so when considering the everchanging landscape and
Service Desk Institute signs exclusive agreement with PeopleCert to deliver Service Desk exams globally
Posted on Thursday 9 May 2019.
Service Desk Institute (SDI), the worldwide organisation for setting best practice service desk standards in the IT service and support industry, recently selected PeopleCert, a global leader in the examination and certification industry, as the exclusive group to deliver SDI’s Service Desk Manager (SDM) and Service Desk Analyst (SDA) qualifications from June 1, 2019. Certifying