Viewpoint: Global Head of Service Desk (Thoughts on learning for leaders)
Posted on Sunday 10 December 2023.
The Importance of IT Training Certification in the Industry
Posted on Tuesday 8 November 2022.
An IT Training Certification showcases the fact that you have a number of desirable technical skills and a good level of knowledge on the subject. It also demonstrates motivation and a desire to succeed within the industry. There are a number of challenging aspects to an IT Professionals’ role, and the consequences of downtime due
Are These The Skills You’ll Need Tomorrow?
Posted on Wednesday 2 February 2022.
by Tessa Troubridge, CEO, Service Desk Institute As part of recent SDI research, we asked over 400 IT workers including Service Desk Mangers, IT Managers and C-level Execs, what skills they think service desk professionals will need most in the next 2 to 3 years. What do you think they said? Actually, if you
Service Desk Institute signs exclusive agreement with PeopleCert to deliver Service Desk exams globally
Posted on Thursday 9 May 2019.
Service Desk Institute (SDI), the worldwide organisation for setting best practice service desk standards in the IT service and support industry, recently selected PeopleCert, a global leader in the examination and certification industry, as the exclusive group to deliver SDI’s Service Desk Manager (SDM) and Service Desk Analyst (SDA) qualifications from June 1, 2019. Certifying
