Ease the Pain of Hiring During Covid19

Posted on Thursday 21 May 2020.

SDI Coffee Break Series 1 – Social Continuity & Employee Engagement During Difficult Times

Posted on Tuesday 21 April 2020.

Welcome to SDI’s latest Coffee Break series. Over the last few weeks SDI’s David Wright has been meeting many of the ITSM industry’s movers and shakers to share a coffee and chat about  what is most relevant to leaders in IT service right now. In the first of this latest series, David takes a break

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Service Orchestration: An Overview

Posted on Thursday 16 April 2020.

by Scarlett Bayes, Senior Research Analyst, SDI Service Orchestration: An Overview What is it? Service orchestration details the combination of process integration, omnichannel support, intelligent automation, and Shared Services, to create a seamless end to end customer journeys across an organisation and automate low-level tasks. What are the reasons? SDI Insight shows that over 60%

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Harness The Power Series: People Management

Posted on Tuesday 31 March 2020.

Harnessing The Power of Assessment – People Management   Harness the Power is a blog series written by ITSM experts and authors. The series will focus on the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler will guide you on

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Your on-hand, virtual community of ITSM Experts

Posted on Wednesday 25 March 2020.

As the global slowdown is thrust upon us, we now have a fantastic opportunity to shine through adversity – to be adaptable, fast and flexible, to start planing for the next better set of opportunities. It’s in these uncertain times that now more than ever, SDI want to support our brilliant ITSM community to stay

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A Statement On The COVID-19 Form Of Coronavirus From SDI

Posted on Monday 9 March 2020.

Over the last few weeks, we’ve witnessed an unprecedented global health challenge that many countries continue to contend with as a result of the COVID-19 form of Coronavirus. As well as continually assessing the situation as it unfolds and changes, organisations globally are also having to quickly understand what this means for their customers, their

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A Life by Design Rather than by Accident

Posted on Monday 17 February 2020.

By Gillian Jones-Williams   So, where are you? I don’t mean physically where are you, I mean where are you in your life? Are you where you expected to be, or was this never in the plan? It’s amazing how many women I speak to who are surprised at where their career has led them

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