Superstars Of The Service Desk And Support World Unite!

Posted on Friday 15 March 2024.

Drumroll, Please! The Service Desk Institute, your go-to authority in the service desk and support universe, is jazzed to announce the long-awaited return of the SDI Conference and Awards to its pre-pandemic stomping ground at the Hilton Metropole Birmingham, just a hop, skip, and a jump from the NEC in Birmingham. Get ready to mark

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ITSM Statistics, Facts and Trends for 2024

Posted on Tuesday 5 March 2024.

In this blog, we’ll dive into some of the latest statistics shaping the future of ITSM. We will cover self-service, knowledge management, employee engagement and productivity, training and development, and emerging technologies.
If you’d like to stay at the top of the industry trends, read on and learn more!



Meet The All-American AI Powerhouse

Posted on Friday 1 March 2024.

Are you ready to dive headfirst into the exhilarating world of AI, where the boundaries of technology and imagination blur? “AI Horizons Unveiled” is not just another webinar to zone out to while pretending to work. It’s a clarion call to the curious, the forward-thinkers, and the outright skeptics of the ITSM world. From the

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Best Practice for Managing Service Desk Teams [+ Case Study Examples]

Posted on Wednesday 28 February 2024.

In this article, we will explore effective ways to manage some of the common challenges a service desk teams face. We will also provide insights on establishing good working practices and share some inspiring success stories.



Hiring: Are You Looking In The Right Places?

Posted on Tuesday 13 February 2024.

Recruiting the right people is tough – ask any service desk manager with empty seats to fill. Candidates are in short supply and those that you do see, somehow just aren’t quite what you’re looking for.



Understanding the ITSM Landscape in 2024

Posted on Tuesday 13 February 2024.

In this blog post, we’ll explore how the adoption of new AI technologies is impacting the ITSM industry and dive into some statistics related to the common challenges organisations face.



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