Service Desk Institute (SDI) Awards World Class 5-star Service Desk Accreditation to Microland and Clifford Chance

A survey by LinkedIn Learning revealed that 68% of IT professionals prefer training that includes a mix of in-house and outsourced approaches, as it offers both relevance and industry-wide perspectives.

Buckle up as we embark on a whirlwind journey through the maze of IT Service Management (ITSM) evolution, with a pit stop in today’s automation oasis and a sneak peek into the crystal ball of IT’s future. It’s a story of humble beginnings, dazzling innovations, and, yes, the occasional tech-induced headache. All aboard the ITSM

According to our recent research, 71% of organisations are researching or piloting AI in ITSM, while only 4% have fully integrated AI into their IT service management.

Proactive customer service has been at the top of the list of customer service trends for many years. By being proactive in engaging with customers, businesses can improve satisfaction, loyalty, efficiency, and brand image. 

If you want to enter the tech industry, IT support is a great place to start—and a very popular choice. IT professionals are often in high demand due to the role of technology in modern society…

The University of Portsmouth  The University of Portsmouth is a public university on the south coast of England, established in 1992 with roots dating back to 1870. The University currently has over 26,000 students enrolled across undergraduate and postgraduate programmes. There are over 3,000 staff, and it is one of 5 universities in the South East of England to