Volunteers Week 1st – 7th June

Posted on Wednesday 24 May 2023.

Unveiling the Future of Worklife in ITSM: Report Insights

Posted on Tuesday 23 May 2023.

Over the past few years, the workplace has experienced significant changes due to technological advancements and a greater emphasis on the human element. And as the future of worklife in ITSM continues to evolve, it brings new opportunities and challenges.

Breaking Down the Benefits of Skill-Based Hiring

Posted on Thursday 18 May 2023.

In the past, recruiting decisions were typically made based on a candidate’s education and previous work experience. But, since the pandemic, companies have had a hard time finding and retaining the right people.

SDI Top Recommendations: The Best Remote Support Tools in 2023

Posted on Wednesday 26 April 2023.

Having an issue explained to you is one thing, but seeing it in action is entirely different. Those of you who have tried to provide technical support over the phone know all too well how difficult it can be.   That’s where remote support tools come in! In today’s blog, we’ll talk about remote support

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The ITSM Worklife Survey: Your Chance to Be Heard

Posted on Wednesday 12 April 2023.

The world of ITSM is constantly evolving. With new emerging technology trends (such as ChatGPT or DALL·E 2) shaping the future of many industries, it would be an understatement to say businesses will have to face some new challenges but also have some exciting new tools to work with! So, as ever, businesses need to

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Choosing a Remote Support Tool – Frequently Asked Questions

Posted on Tuesday 4 April 2023.

Remote support tools allow businesses to provide remote assistance to customers, clients, and employees from any location. However, with so many tools available in the market, choosing the right one can be challenging. To help you make this decision, we’ll answer some of the frequently asked questions about remote support tools in this article. So, let’s

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Conversational AI in Employee Experience

Posted on Tuesday 28 March 2023.

With the advent of conversational AI, companies are finding new ways to streamline internal processes and improve the overall employee experience by employing a bot-human hybrid model. From the IT helpdesk to HR support, conversational AI has revolutionised the way businesses communicate and interact with their employees. In this blog post, we’ll discover what employee

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