ITSM Tools – It’s Not Me It’s You!

Posted on Tuesday 17 April 2018.

People (finally) Take IT Centre Stage

Posted on Friday 13 April 2018.

At #SDI18, James West of SITS Insight was reminded why people are so instrumental to IT success. Here are his highlights and thoughts on why the gospel of SDI is starting to change attitudes: For IT services to be successful, they must combine three elements: people/process/technology. But while the importance of this triumvirate is an

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Simple Steps To Improve Workplace Wellbeing

Posted on Wednesday 4 April 2018.

Wellbeing in the workplace is a hot topic at the moment, but do we really understand what it is all about? In a work environment it’s called Wellbeing – on the news they are talking about Mental Health. So what does it mean and is there a difference? Any role that is customer facing is

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The IT Service & Support Awards 2018 Celebrate Our Service Desk Heroes

Posted on Wednesday 28 March 2018.

SDI18 was delighted to be the host of the annual service desk awards on Tuesday 13th March at the Hilton Metropole in Birmingham for the 23rd consecutive year. One of the biggest celebrations of the year for service desk users; the IT Service & Support Awards 2018 showcased everything that is brilliant about the service desk industry. This

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Developing the Customer Experience

Posted on Wednesday 21 February 2018.

This is part 8 in the Naked Service Desk Series. The original Naked Service Desk Blog explores the concept of stripping back the service desk to its basic components and identifies the top 10 steps which are key for providing brilliant service. Of the 10 steps, step 7 focuses on developing and documenting the customer experience. Customer

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JLL Win the Highly Commended Award For Transformation & Improvement

Posted on Wednesday 14 February 2018.

JLL have picked up the Highly Commended Award For Transformation & Improvement ahead of the IT Service and Support Awards 2018. JLL’s service desk team have taken the time to answer some questions on how they have evolved over the years and their exciting plans for the future!   What made you decide to enter the

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Award Finalists Cardonet Share Their Top Service Desk Tips

Posted on Tuesday 13 February 2018.

Cardonet, finalists in the Best Small Enterprise Managed Service Provider category, tell us their exciting plans for the future and share their top tips for a successful service desk.   What made you decide to enter the awards? Awards have never been a big thing for us as an organisation and this is the only

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