Digital Employee Experience Unleashed: Navigating the Evolution of ITSM Tools Through the Decades

According to our recent research, 71% of organisations are researching or piloting AI in ITSM, while only 4% have fully integrated AI into their IT service management.

Proactive customer service has been at the top of the list of customer service trends for many years. By being proactive in engaging with customers, businesses can improve satisfaction, loyalty, efficiency, and brand image. 

If you want to enter the tech industry, IT support is a great place to start—and a very popular choice. IT professionals are often in high demand due to the role of technology in modern society…

The University of Portsmouth  The University of Portsmouth is a public university on the south coast of England, established in 1992 with roots dating back to 1870. The University currently has over 26,000 students enrolled across undergraduate and postgraduate programmes. There are over 3,000 staff, and it is one of 5 universities in the South East of England to

“Challenging the status quo is fundamental in developing a growth mindset. You may stumble, you may fail, it may be uncomfortable, you will be vulnerable. But you will get back up and keep going. Embrace the Journey, Not Just the Destination” Mehnass Tariq, Service Desk Manager, Yorkshire Water In the coming years, IT service desk

No one can deny AI is revolutionising many industries, and the education industry is no exception. It’s clear that AI’s role in learning is expanding quickly, and AI is already transforming the way we learn and teach.