The University of Portsmouth Achieve 3 Star Customer Led Certification

Posted on Tuesday 11 June 2024.

The University of Portsmouth  The University of Portsmouth is a public university on the south coast of England, established in 1992 with roots dating back to 1870. The University currently has over 26,000 students enrolled across undergraduate and postgraduate programmes. There are over 3,000 staff, and it is one of 5 universities in the South East of England to

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Mastering Agile Transformation & Remote Team Management for High-Performing Service Desk Teams

Posted on Tuesday 11 June 2024.

“Challenging the status quo is fundamental in developing a growth mindset. You may stumble, you may fail, it may be uncomfortable, you will be vulnerable. But you will get back up and keep going. Embrace the Journey, Not Just the Destination”  Mehnass Tariq, Service Desk Manager, Yorkshire Water In the coming years, IT service desk

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AI in Education: Bridging Skill Gaps and Boosting Learning

Posted on Wednesday 22 May 2024.

No one can deny AI is revolutionising many industries, and the education industry is no exception. It’s clear that AI’s role in learning is expanding quickly, and AI is already transforming the way we learn and teach.

Achieving Process Consistency for Effective IT Support

Posted on Thursday 2 May 2024.

Process consistency is a challenge for many support organisations. It requires a number of elements to be in place to work effectively, which we will explore shortly.

Experience the Future of ITSM: Join Us for an Unforgettable Showcase!

Posted on Tuesday 30 April 2024.

Embracing the Future: The Rise of Contactless Technology and Self-Service Solutions In an ever-evolving digital landscape, contactless technology and self-service solutions have emerged as game-changers, revolutionising the way we interact with the world around us. From payment systems to access control and customer service, the adoption of these technologies is rapidly reshaping our daily experiences.

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Exciting Discoveries: Insights from SITS 2024

Posted on Tuesday 23 April 2024.

Last week, we had the opportunity to be a part of SITS—The Service Desk & IT Support Show—and we have some stories to share! Let us take you on a little journey through our experience at this year’s event.

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