Harness The Power Series: People Management

Posted on Tuesday 31 March 2020.

Your on-hand, virtual community of ITSM Experts

Posted on Wednesday 25 March 2020.

As the global slowdown is thrust upon us, we now have a fantastic opportunity to shine through adversity – to be adaptable, fast and flexible, to start planing for the next better set of opportunities. It’s in these uncertain times that now more than ever, SDI want to support our brilliant ITSM community to stay

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A Statement On The COVID-19 Form Of Coronavirus From SDI

Posted on Monday 9 March 2020.

Over the last few weeks, we’ve witnessed an unprecedented global health challenge that many countries continue to contend with as a result of the COVID-19 form of Coronavirus. As well as continually assessing the situation as it unfolds and changes, organisations globally are also having to quickly understand what this means for their customers, their

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A Life by Design Rather than by Accident

Posted on Monday 17 February 2020.

By Gillian Jones-Williams   So, where are you? I don’t mean physically where are you, I mean where are you in your life? Are you where you expected to be, or was this never in the plan? It’s amazing how many women I speak to who are surprised at where their career has led them

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Harness The Power Series: Leadership

Posted on Wednesday 22 January 2020.

Harnessing The Power of Assessment – Leadership   Harness the Power is a blog series written by ITSM experts and authors. The series will focus on the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler will guide

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New Development Workshop for Service Desks: Certification & ITIL 4

Posted on Tuesday 7 January 2020.

By John Noctor, Associate and Lead Auditor Service Desk Institute At the SDI we have just released a brand new 1-day workshop  “Working with ITIL4 and SDI’s Service Desk Certification” So what’s this all about and how can it benefit me? -I hear you say! Well read on…..   With the release of ITIL 4

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SDI Podcast Episode 5

Posted on Friday 20 December 2019.

At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… How can we create a platform to help share these fantastic experiences and journeys, often full of ups and downs? Enter the SDI Podcast! Which is here to Surprise, Delight, and

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