Hiring: Are You Looking In The Right Places?

Posted on Tuesday 13 February 2024.

Understanding the ITSM Landscape in 2024

Posted on Tuesday 13 February 2024.

In this blog post, we’ll explore how the adoption of new AI technologies is impacting the ITSM industry and dive into some statistics related to the common challenges organisations face.



Automation Unleashed: Navigating the Evolution of ITSM Tools Through the Decades

Posted on Friday 2 February 2024.

Buckle up as we embark on a whirlwind journey through the maze of IT Service Management (ITSM) evolution, with a pit stop in today’s automation oasis and a sneak peek into the crystal ball of IT’s future. It’s a story of humble beginnings, dazzling innovations, and, yes, the occasional tech-induced headache. All aboard the ITSM

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Decoding AI in ITSM: Actionable insights for IT leaders in 2024

Posted on Friday 26 January 2024.

Lately, a recurring theme has been the ‘true prospects’ of AI in IT and how to implement it. While folks are excited about the possibilities, they’re also cautious about giving in to the hype.



AI in Customer Service: Can AI Replace Customer Support Agents?

Posted on Thursday 25 January 2024.

The increasing adaptation of Artificial Intelligence (AI) is revolutionising how organisations interact with their customers. But there’s one question lingering on everyone’s minds. Can AI truly replace human agents in customer support?



How to Use ChatGPT for Effective Workplace Learning

Posted on Thursday 18 January 2024.

As artificial intelligence (AI) continues to advance, it’s important to find the right balance between human and AI work to succeed in the modern workplace. The rise of user-friendly AI tools, like ChatGPT, is a significant technological shift.



CGI’s Success Story: 12 Years of Excellence with SDI’s 5-Star Status

Posted on Tuesday 16 January 2024.

We’re delighted to share the fantastic news that CGI UK’s service desk has secured the prestigious SDI 5-star ‘World Class’ status for an impressive twelfth consecutive year. 



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