Undercover Analyst

Posted on Thursday 3 August 2017.

We sent our Industry Analyst, Scarlett Bayes, on our ever popular Service Desk Analyst course to give her an insight to the role of a Service Desk Analyst and to allow her to research and create topics that are relevant and a true reflection of what the service desk requires. Not only did she receive

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Service Desk Of The Month – Atomwide

Posted on Thursday 5 January 2017.

January’s Service Desk of the Month features SDI member Atomwide telling us all about what everyday life is like as part of their service desk team. What types of customers do you support? What are their technical abilities and what common incidents do you receive? Atomwide supplies its own bespoke managed IT services to the

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SDI Coffee Break – Automation in IT Support, Episode 2 Part 3

Posted on Monday 12 December 2016.

In the final video of this 3 part Coffee Break episode our panel discuss some practical tips and considerations for service desks dealing with the challenges of managing and working within a support operation that incorporates more and more automated processes and functions.  Watch the first part here. The report Ollie refers to in this episode

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