DVSA Achieve 4-Star Certification

Posted on Friday 13 October 2023.

NHS Arden & Greater East Midlands achieve Certification

Posted on Friday 2 June 2023.

NHS Arden & GEM Service Desk have a team of around 100 staff, managing an NHS IT helpdesk across 5 Counties, supporting approx. 45,000 users.  Arden & GEM have a strong background and passion for integrated working across the social care, voluntary, community and health sector. With an NHS pedigree and a portfolio of work

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Leeds Beckett University Retain Impressive Service Desk Certification Achievement

Posted on Monday 21 November 2022.

Leeds Beckett University is a modern, professional-based university with a dedicated, diverse community. LBU work closely with employers and partners to help  graduates become ready for work, ready for life and ready to seize all the opportunities that lie ahead. The IT Service Desk consists of 8 analysts, 2 student placements, 2 team leaders and

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Investment Management Company Railpen achieve Certification

Posted on Tuesday 15 November 2022.

Railpen formed in 1994 during the privatisation of the railway industry, when all members and assets in the former British Rail Pension Scheme were transferred over. For our Rail members, we’re responsible for the safekeeping and investment of about £37 billion in assets as well as the administration of a number of pension schemes, including

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How to Get the Most Out of Your Historical Incident and Service Request Data & Analytics

Posted on Wednesday 8 June 2022.

One of the top challenges of managing a service support team isn’t just making sure you’re doing everything you’re supposed to be doing — but doing it correctly. Anyone working with any IT service management tool, ideally, is always looking for better ways to improve processes or meet or exceed service targets or SLAs. And

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Transformation In Action – 5 Practice Tips from Industry Thought Leaders

Posted on Thursday 26 May 2022.

Meeting customer expectations has always been challenging, and when COVID-19 forced many employees to remain at home – this became even more demanding and daunting. Why? Well, for many organisations, the IT service desk was rarely physically able to operate remotely pre-pandemic. To continue providing outstanding IT services, most organisations were forced to adapt traditional

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Adapting to Change – 5 Ways to Improve Employee Experience

Posted on Wednesday 18 May 2022.

Change has become the 21-century most ubiquitous challenge. If we only look at the last 18 months, IT support services have needed to rapidly adapt to unexpected changes to ensure they continue to meet the needs of the business. This has not only meant accelerating digital strategies but also the need to ensure staff have

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