The Naked Service Desk

Posted on Wednesday 20 September 2017.

How to Build an Effective IT Service Desk

Posted on Thursday 14 September 2017.

Written by Alan Conduct, Head of Support Services at UKN Group   Building an effective IT service desk is not easy. With technology evolving so quickly, with companies reliant on a complex mix of hardware, software, cloud-solutions, broadband, telephony and legacy systems, you need an IT help desk that can provide support and proactively grow the business.

Read More



What are the Next Generation of Service Desks?

Posted on Monday 4 September 2017.

Written by Mark Watson, Chief Operating Officer at UKN Group Consumers – me and you – the ‘user’ want IT support services like a service desk that are intuitive, easy to use, more about self-serve than sitting and waiting for a solution. Known as the Next Generation of Service Desk (NGSD), emerging behaviours are encouraging

Read More



The Three Elephants in the “AI for IT support” Living Room

Posted on Thursday 31 August 2017.

by Stephen Mann   Some people might feel uncomfortable about artificial intelligence (AI). They might have grown up watching the Terminator movies and have yet to get past Skynet and the attempted extermination of humanity by machines. Or they might just worry that the technology will adversely affect something that’s currently inherently “human” – either

Read More



SaaS vs Premise – know your audience

Posted on Thursday 10 August 2017.

by Ann James, Sunrise Software   The SaaS vs Premise debate is a lively one and research conducted earlier this year by SDI and Sunrise unveiled some interesting and often resolute findings, regarding key considerations, benefits and challenges seen in real applications of cloud vs on-premise solutions. Stats unveiled included fairly even adoption of the two

Read More



How Secure Are Your IT Systems And Infrastructure?

Posted on Wednesday 2 August 2017.

 by Matt Thompson, Infrastructure Consultant at UKN Group Every day, businesses, government agencies, schools, charities, hospitals and thousands of other organisations are attacked through the Internet. Cyber criminals are relentless, often supported by criminal organisations, even foreign powers and countless automated bots probing for security weaknesses. From well-known consumer brands to small businesses and political

Read More



My experience of turning off email to the service desk, Lena Gaston, Affinity Water

Posted on Wednesday 19 July 2017.

When I mentioned turning off email at an SDI event a couple of months ago, the look of sheer joy on some faces and shock on others was the catalyst for this blog.  I started with my current employer just over 12 months ago. The service desk was outsourced and the journey to build an internal

Read More



MESSAGE US
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • This field is for validation purposes and should be left unchanged.
X