The Path out of Covid-19: rebooting the business and back to the future

Posted on Tuesday 25 August 2020.

The Path out of Covid-19: rebooting the business and back to the future by David Wright, Chief Value Officer, SDI Oh, for a DeLorean with a weird 1980’s digital dashboard and a hover board. The chance to go back to 2017, knowing what was to come in 2020, and have enough time to make ready

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Harness The Power Series: The Service Desk Assessment

Posted on Wednesday 18 December 2019.

Harnessing The Power of The Service Desk Assessment   Harness the Power is a blog series written by ITSM experts and authors. The series will focus on the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler will

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Follow the sun with Essentra: A journey to success

Posted on Tuesday 10 December 2019.

About Essentra Essentra are a manufacturing organisation with a global footprint. The company, an SDI Corporate Member, operates internationally from headquarters in Milton Keynes, Buckinghamshire. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. The Essentra Challenge Just over three years ago, the decision was made to

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What do rugby, Certification, daffodils and SDI have in common?  

Posted on Friday 6 December 2019.

…Wales ! A growing number of organisations across Wales are developing, updating and improving their IT service offering through Service Desk Certification (SDC).  There are currently a large number of organisations based in Wales enhancing their service delivery through the SDC programme. Suggesting this small but mighty part of the world truly recognises the benefits of

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Endava Certify as ‘World Class 5 Star Service’

Posted on Tuesday 3 December 2019.

Following Endava’s  Service Desk Certification (SDC) Surveillance Audit in November 2019, they have achieved a fantastic ‘World Class’ 5-star Certification!   With only two other companies in the world achieving this level of Certification (CGI and O2 Telefonica) Endava is now part of the top 3 Service Desks in the world. 5-Star Certification defines the

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ITSW19 – Mighty Morphin Super Metrics!

Posted on Monday 2 December 2019.

By Jamie Bell, Service Operations Manager, SDI Whether you’re looking for service desk data to make better operational or strategic decisions, or you simply want to measure the performance of something, Mighty Metrics are super important!  There are dozens of different metrics that can be measured to understand performance and create management information. The Global

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