Best Small Service Desk Finalist Arqiva Share Their Top Tips

Posted on Saturday 3 March 2018.

The IT Service and Support Awards 2018 took place on the 13th March at the Hilton Metropole in Birmingham. Ahead of the awards, Best Small Service Desk finalists Arqiva talk about the awards process and how they have improved their service desk in the past year. What made you decide to enter the awards? We had reached a



Awards Finalists Marsh & McLennan Share Their Exciting Plans For The Future

Posted on Saturday 3 March 2018.

Marsh & McLennan tell us their favourite part of the SDI awards process and their exciting plans for the future, ahead of the IT Service and Support Awards 2018!   What made you decide to enter the awards? The Service Desk Institute is a globally recognised organisation, advocating the highest levels of performance and service



Awards Finalists Allen and Overy Share Some Expert Advice

Posted on Saturday 3 March 2018.

Allen and Overy share some advice to anyone thinking of entering the SDI awards next year and some top tips on how to make your service desk more successful. What made you decide to enter the awards?  Attending the annual SDI conference and listening to the stories of the finalists was really inspirational. Hearing about



Air IT Are SDI Awards Finalists In An Impressive Two Categories!

Posted on Friday 2 March 2018.

Air IT made it as finalists in an impressive two categories at the IT Service and Support Awards 2018- for Best Small Enterprise Managed Service Provider and Service Desk Manager of the Year, Jamie Hissitt   Find out the key to Air IT‘s success and why they’ve convinced us that James Bond would be the perfect edition



Agilisys Make The Final Three For The Best Medium-Large Enterprise Managed Service Provider

Posted on Monday 26 February 2018.

 Best Medium/Large Enterprise Managed Service Provider award winners Agilisys share with us what makes them a stand-out service organisation.   What made you decide to enter the awards? We wanted to show what great work we’re doing within the Service Center and show all of our staff how important it is to be on the



Mark Dickinson, Agilisys Talks About Being an ‘Inspirational Leader of the Year’ Finalist

Posted on Monday 26 February 2018.

Mark Dickinson, Head of Group Problem Management at Agilisys speaks to us about being an ‘Inspirational Leader of the Year‘ finalist and the key to his success.   What made you decide to enter the awards? This is our second year as an organisation attending the prestigious awards with SDI and as such I see



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