David Wright on Service Automation

Posted on Tuesday 12 June 2018.

The Rise of Service Alchemy and the Superconductor

Posted on Thursday 10 May 2018.

Industry 4.0 Series by David Wright, Chief Value and Innovation Officer, SDI   Wouldn’t it be incredible if… IT operations could predict the next big infrastructure outage The service desk could predict which end users will have a poor customer experience IT could put steps in place to remediate them before they even happened Well

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What do tanks have to do with ITSM?

Posted on Thursday 19 April 2018.

by Scarlett Bayes, Industry Analyst, SDI   Yes, you read that right; what do tanks have to do with ITSM? Specifically, this blog will focus on what they have to do with automation in ITSM. NATO tanks have 4 crew members; a driver, a gunner, a loader, and a commander. Russian tanks, on the other

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