Byte Size Brilliance: Your Quick Guide of Resources to Elevate Your IT Career

To stay ahead of the competition and meet customer expectations, many organisations are increasingly recognising the importance of the Chief Experience Officer (CXO) role. In this blog, we’ll delve into what they do for a company and discuss why having a CXO can be a game-changer for your business.

Move over Millennials because Gen Z is stepping into the spotlight. You have probably heard about this new generation that will dominate the workforce. According to the World Economic Forum, by 2025, Gen Z will constitute a significant 27% of the global workforce.

In this blog, we’ll discuss how soft skills can enhance your service desk recruitment process and improve customer satisfaction and retention. 

New technologies are emerging daily, and with each innovation, there is a need (and pressure) to acquire new digital skills quickly. But do you know how much knowledge you, as someone who provides service support, or your organisation’s end-users, should have today? And how much knowledge would you like your end-users to have? Not easy

Press Release: The Service Desk Institute (SDI), an international organisation known for setting best practice service desk standards in the IT service and support industry, and PeopleCert, a global leader in the examination and certification industry, have recently worked together to update the Service Desk Manager (SDM) and Service Desk Analyst (SDA) professional best practice