People (finally) Take IT Centre Stage

Posted on Friday 13 April 2018.

The Coming Enterprise Service Desk- How IT Can Lead the Way in Enterprise Services

Posted on Monday 5 March 2018.

How IT Can Lead the Way in Enterprise Services The Common Sense of Enterprise Services Guest Post By Jeff Rumburg, CEO and Angela Irizarry, Vice President and COO of MetricNet Jeff Rumburg & Bruce Duncan are hosting ‘How Deloitte UK Leveraged Metrics in Their Service Desk’ at #SDI18- The Conference For Service Desk Leaders next week. It’s not too late to

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The NOC Is Always Ready To Fight The Last War

Posted on Thursday 15 February 2018.

By Dominic Wellington, Director of Marketing, EMEA at Moogsoft Inc   It’s important to learn from experience, but focusing too much on the past can blind you to the future. AIOps offers the promise of real-time insights to help experts work more efficiently and solve problems faster.   It is said that armies are always

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Meet Pepper the Humanoid Robot at SDI18

Posted on Monday 12 February 2018.

Take a look into the future of artificial intelligence and meet the robot that everyone is talking about… Pepper, the humanoid robot will be joining us at conference this year as one of our breakout speakers, as well as making a few surprise appearances along the way.   Manufactured by SoftBank Robotics, Pepper was first introduced to

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They’re Coming To Take Me Away!

Posted on Wednesday 7 February 2018.

Mike Matthews, gives us an insight into Artificial Intelligence and preparing to speak at SDI18   When I was asked if I’d like to present to a conference audience about the impact of analytics, robotics and AI, I mused over a strap-line that would get people’s attention and came up with “They’re coming to take me away”.

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Navigating The Digital Maze With VeriSM™

Posted on Wednesday 7 February 2018.

By Claire Agutter, Director at Scopism   At this year’s SDI conference, I’m looking forward to sharing the story of VeriSM; the new service management approach for the digital age, and showing attendees how to use a range of standards and frameworks to overcome business challenges and get ‘digital ready’.   The background to VeriSM

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The Future of IT Support Is Now!

Posted on Wednesday 7 February 2018.

 By Vincent Geffray, Senior Director of Product Marketing at Everbridge   So what would you say the situation of IT Service Management looks like in 2018? I would start with a fact, which is that we’ve reached the point where the human brain can no longer cope with the hyper complexity of today’s modern business applications.

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