Why Successful Leaders Always Change First

Posted on Thursday 5 September 2019.

Why Successful Leaders Always Change First By Rachel Hewitt-Hall, MD, Excel Communications   “Everyone thinks of changing the world, but no one thinks of changing themselves” Leo Tolstoy   I thought Leo Tolstoy’s quote was an appropriate starting point for this post. Many of our clients talk about: The challenges of managing organisational change Various

Read More



Transforming Business Relationships Through Agile Service Management

Posted on Tuesday 3 September 2019.

HM Land Registry is an organisation that is transforming the way it sees service management. This government department registers the ownership, interests and mortgages and other secured loans against land and property in England and Wales. It also holds one of the largest geospatial databases in Europe. HM Land Registry was also the very first

Read More



The Chimp Management Model – for confidence, success & happiness

Posted on Friday 30 August 2019.

The Chimp Paradox, created by Professor Steve Peters is an incredibly powerful mind management model that can help you become a happy, confident, healthier and more successful person. At SDI’s brand new Service Resilience Conference 2019 Robbie Anderson will join us to talk as a keynote about building relationships and offering expert insights into the

Read More



Reduce time spent firefighting with Proactive Problem Management

Posted on Thursday 4 July 2019.

Problem management is an ITSM process which aims to minimize the adverse impact of incidents and problems to the business caused by errors within the IT infrastructure, to prevent the recurrence of incidents related to these errors, and establish the root cause of incidents and initiate actions to improve or correct the situation. Generally speaking, the

Read More



Increase IT Service Desk Agent Motivation with Employee Experience Feedback

Posted on Tuesday 25 June 2019.

By Sami Kallio, CEO, HappySignals You’ve probably heard the Richard Branson quote, that “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” But have you ever stopped to think about it from an IT support perspective – with your IT service desk agents

Read More



Our first Podcast!

Posted on Monday 10 June 2019.

At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… How can we create a platform to help share these fantastic experiences and journeys, often full of ups and downs? Enter the SDI Podcast! Which is here to Surprise, Delight,

Read More



MESSAGE US
close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.
X