Joining a new team remotely; the home-office culture club
Posted on Friday 22 April 2022.
Industry Recognition Award goes to CGI- 10 years of commitment to service excellence
Posted on Friday 25 March 2022.
From time-to-time SDI presents awards to recognise the achievements of people or organisations, who have demonstrated exceptional qualities and exceptional achievements. Over the last 10 years CGI‘s teams have consistently demonstrated the highest level of excellence achievable in SDI’s Service Desk Certification (SDC) programme. SDC is known to be a challenging programme to be part
Serco achieve 3star Certification in their very first audit
Posted on Wednesday 16 February 2022.
Serco Group Plc’s roots date back to 1929. Serco specialise in the delivery of essential public services, with over 50,000 people working in defence, transport, justice, immigration, healthcare and other citizen services across our four regions: UK & Europe, North America, Asia Pacific and Middle East. Tell us about your service We provide IT support
Air IT Becomes SDI’s Only current SME 4 Star Certified Managed Service Provider
Posted on Wednesday 5 January 2022.
Air IT has successfully obtained the 4-star ‘business-led’ Service Desk Certification (SDC) accreditation from SDI. Making them the only Managed Service Provider (MSP) to currently hold this prestigious 4-star rating worldwide. What is Service Desk Certification (SDC)? SDI’s Service Desk Certification (SDC) programme is the only industry, standard based accreditation programme designed specifically to
Employee Experience and Enterprise Service Management
Posted on Wednesday 17 November 2021.
by Sami Kallio You know the drill by now otherwise you wouldn’t be reading a blog about enterprise service management – IT service management (ITSM) capabilities can be shared with, or extended to, other business functions to help improve their operations, services, experiences, and outcomes. It’s a great concept for employees because while it might
How HR Can Lead The Future of Employee Experience
Posted on Wednesday 10 November 2021.
Transforming employee engagement through better tool and process adoption will help your company save money as well as valuable time and effort says Sam Ellis from Atos, speaker at UNITY21 on 30 November. Companies know that a better employee experience means a better bottom line. Successful organizations work together with their people to create personalized, authentic,
Are You Ready to Banish Siloed Workplaces?
Posted on Wednesday 10 November 2021.
Banishing siloed services is the only way forward says Melanie Lougee, keynote speaker at UNITY21 on 30 November. From work schedules and childcare to meetings and schooling, the pandemic has upended just about every aspect of our work and home lives. And while it’s been a painful journey at times, when it comes to the