Launching and Marketing the Service Desk

Posted on Wednesday 4 April 2018.

Developing the Customer Experience

Posted on Wednesday 21 February 2018.

This is part 8 in the Naked Service Desk Series. The original Naked Service Desk Blog explores the concept of stripping back the service desk to its basic components and identifies the top 10 steps which are key for providing brilliant service. Of the 10 steps, step 7 focuses on developing and documenting the customer experience. Customer

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10 Steps to Self Service

Posted on Wednesday 10 January 2018.

This is part 6 in the Naked Service Desk Series The original Naked Service Desk Blog explores the concept of stripping back the service desk to its basic components and identifies the top 10 steps which are key for providing brilliant service. Of the 10 steps, step 5 focuses on customer communication channels. Keeping up with growing

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What IT Support Does Your Business Need? Four Tiers of IT Support explained

Posted on Thursday 16 November 2017.

by Alan Conduct, Head of Support Services at UKN Group Making sense of IT support means clearly understanding what your business needs. Larger, more complex organisations usually have more complex IT needs. Digital transformation, staff using their own devices and app, programmes to remove extensive paperwork and manual filing usually make companies more reliant on

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Is Self-Service working for you?

Posted on Friday 3 November 2017.

One of the most common topics discussed at SDI events and Service Desk Manager courses is that of self-service. The technology is nothing new, it’s already in use in a significant portion of the industry, and undoubtedly it will need to be used more in the future to meet customer demand. The business benefits can

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Implementing a Knowledge-Sharing Culture for Better Knowledge Management

Posted on Tuesday 17 October 2017.

by Hannah Price, Consultant at TOPdesk   It’s safe to say I’m passionate about the importance of knowledge sharing in the modern service desk. Not only does it help cut resolution times massively, but it also promotes a better working culture. And to really push this cultural shift through, here’s are a few things you

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The Naked Service Desk, Part 2 Defining Your Vision

Posted on Thursday 12 October 2017.

This is the second article in The Naked Service Desk Series. The original Naked Service Desk Blog explores the concept of stripping back the service desk to its basic components and identifies the top 10 elements which are key for providing brilliant service. Part 2 of The Naked Service Desk is about defining the strategic purpose

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