Why Successful Leaders Always Change First

Posted on Thursday 5 September 2019.

The Chimp Management Model – for confidence, success & happiness

Posted on Friday 30 August 2019.

The Chimp Paradox, created by Professor Steve Peters is an incredibly powerful mind management model that can help you become a happy, confident, healthier and more successful person. At SDI’s brand new Service Resilience Conference 2019 Robbie Anderson will join us to talk as a keynote about building relationships and offering expert insights into the

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Reduce time spent firefighting with Proactive Problem Management

Posted on Thursday 4 July 2019.

Problem management is an ITSM process which aims to minimize the adverse impact of incidents and problems to the business caused by errors within the IT infrastructure, to prevent the recurrence of incidents related to these errors, and establish the root cause of incidents and initiate actions to improve or correct the situation. Generally speaking, the

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Increase IT Service Desk Agent Motivation with Employee Experience Feedback

Posted on Tuesday 25 June 2019.

By Sami Kallio, CEO, HappySignals You’ve probably heard the Richard Branson quote, that “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” But have you ever stopped to think about it from an IT support perspective – with your IT service desk agents

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Our first Podcast!

Posted on Monday 10 June 2019.

At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… How can we create a platform to help share these fantastic experiences and journeys, often full of ups and downs? Enter the SDI Podcast! Which is here to Surprise, Delight,

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Key Tips for Recruitment and Retention of a Diverse Team

Posted on Thursday 7 March 2019.

Key Tips for Recruitment and Retention of a Diverse Team by Scarlett Bayes, Industry Analyst, SDI Last year, SDI teamed up with Ivanti to host a forum for service desk professionals (both male and female) to discuss their thoughts, concerns, and ideas surrounding Gender Equality in ITSM. Throughout the day, delegates expressed that they struggled

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The Great Recruitment Challenge

Posted on Thursday 31 January 2019.

The Great Recruitment Challenge by Jamie Bell, Service Desk Specialist at SDI   A common frustration I often hear about is companies struggling to attract talented individuals to join their organisation. The calibre of candidates applying is not good enough or they simply do not get any applications at all. I’ve previously written about retaining great

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