Are you a people focused organisation?

Posted on Tuesday 18 December 2018.

Being Bold and Aiming High: How a top performing MSP stands out from the rest

Posted on Monday 3 December 2018.

Being Bold and Aiming High: How a top performing MSP stands out from the rest By Todd McQuilkin, Chief Executive Officer (CEO), Air IT Operating to standard frameworks and achieving ISO compliance can be difficult, but it’s a basic requirement in our marketplace. You must have those badges on your website and marketing just to

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Delivering business value through the Service Desk today and tomorrow

Posted on Friday 23 November 2018.

Does your service desk create real business value and deliver a brilliant customer experience? By creating a culture of success at the service desk through best practice, motivation, engagement, development and continual service improvement, you can. To help you do that, Service Desk Institute’s best practice standard for service desks, can help you create the

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Top BYOD risks, and how you can mitigate against them

Posted on Tuesday 9 October 2018.

Bring your own device (BYOD) is a relatively recent trend (c. 2009) in behaviour where employees use their own mobiles, iPads, and laptops at work, for work. Often it’s because the technology they own is more advanced than the hardware your average IT department would deploy. Many IT departments struggle to keep right up to

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Tech Mahindra & Major Car Manufacturer’s multi-national service desks achieve 4 Star Service Desk Certification

Posted on Thursday 27 September 2018.

Tech Mahindra and Major Car Manufacturer Group’s service desks are first to achieve 4 star Service Desk Certification with the support of SDI’s partner KPMG in India. The major car manufacturer Group’s service desks have a workforce of over 150 staff and operate from five countries: Sweden – Gothenburg which provides Swedish language support Belgium – Gent

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Reconnect with Service: Part 1 of 2

Posted on Wednesday 5 September 2018.

By David Wright, Chief Value and Innovation Officer, Service Desk Institute Reconnect with Service: Part 1 of 2 At SDI, we’re very lucky to be able to support our community all over the world, face to face. During one such engagement recently, I found myself fiddling with an in-flight entertainment system to try and find

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Reconnect with Service: Part 2 of 2

Posted on Wednesday 5 September 2018.

By David Wright, Chief Value and Innovation Officer, Service Desk Institute Reconnect with Service: Part 2 of 2   IT Service Management Evolution I’d like to think that over the next few years of IT service management evolution, we’ll start to move away from the place where we see the organisation as a bunch of

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