Award finalists ICL Services discuss how they plan to evolve their service desk

Posted on Tuesday 5 March 2019.

ICL Services are finalists in 2 brilliant award categories this year – ‘Best Large Enterprise Managed Service Provider’ and ‘Best Automation Project’. They have kindly answered some of our questions ahead of the IT Service & Support Awards next month…   What made you decide to enter the awards?   We did a great job relating to the process improvement of ticket handling,

Read More



Double award finalists Retail Assist share their top tips & success story

Posted on Tuesday 5 March 2019.

Retail Assist are finalists in an amazing 2 categories – ‘Best Small Enterprise Managed Service Provider’ and ‘Best Service Desk CX’ 2019. They have kindly taken the time to speak to us about their awards experience and what initiative they have implemented to improve their service desk!   What made you decide to enter the

Read More



Double award finalists Wipro let us in on what makes their service desk stand out

Posted on Tuesday 5 March 2019.

Wipro are finalists in an impressive 2 award categories this year – ‘Best Large Enterprise Managed Service Provider’ and ‘Best Automation Project 2019’. They have spoken to us about their automation journey and let us in on their top tips for a successful service desk. We’re also lucky enough to hear about their exciting future

Read More



Best Automation Project Finalists Everbridge Chat Top Tips & Future Plans

Posted on Monday 4 March 2019.

Andrew Loxton, Support Manager for ‘Best Automation Project’ finalist Everbridge, has kindly taken the time to answer a few of our questions ahead of the IT Service & Support Awards at the end of this month. Wishing all of our finalists the best of luck!   What made you decide to enter the awards? We

Read More



Our Service Desk Manager of the Year 2019 finalists Reveal All!

Posted on Monday 4 March 2019.

Our Service Desk Manager of the Year 2019 finalists Julie Brown (Cegedim Rx), Katie Bryn (Circle IT) and Paige Smith (Air IT) have kindly taken some time to speak to us about their awards experience so far and what plans they have for the future!          Julie Brown, Cegedim RX     

Read More



A Journey to Continual Service Improvement

Posted on Tuesday 11 December 2018.

About NTT DATA NTT DATA is a leading IT services provider and global innovation partner with business operations in over 40 countries. NTT DATA offers a number of IT and system integration services, application development, big data, cloud solutions, digital, enterprise application services, infrastructure services, outsourcing services, technology solutions and consultancy services. The service desk

Read More



MESSAGE US
close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.
X