In-House vs Outsourced Training: What You Need to Know

According to our recent research, 71% of organisations are researching or piloting AI in ITSM, while only 4% have fully integrated AI into their IT service management.

If you want to enter the tech industry, IT support is a great place to start—and a very popular choice. IT professionals are often in high demand due to the role of technology in modern society…

As a consultant and auditor, one of the biggest challenges I find service desks face is creating a robust and meaningful strategy. I think the word “strategy” itself creates a mistaken sense of complexity and difficulty — and that really isn’t the case.

According to McKinsey research, the adoption of generative AI in the workplace has more than doubled in the past five years, with continued investment. But despite many organisations quickly adopting AI, some still haven’t seen big productivity boosts.  

In times of uncertainty and conflict, this theme emphasises the importance of feeling connected to others and being part of something bigger.
SDI wants to make service desks a Happy Place and asked me to write a blog on Technostress and how to benefit from the service desk to ensure that our service desks can work better and safer for all concerned.

In this article, we will explore effective ways to manage some of the common challenges a service desk teams face. We will also provide insights on establishing good working practices and share some inspiring success stories.