AI in Customer Service: Can AI Replace Customer Support Agents?

Posted on Thursday 25 January 2024.

The increasing adaptation of Artificial Intelligence (AI) is revolutionising how organisations interact with their customers. But there’s one question lingering on everyone’s minds. Can AI truly replace human agents in customer support?



What Does a Happy Service Desk Look Like In 2024?

Posted on Wednesday 3 January 2024.

Creating and maintaining a positive work environment is crucial for organisations pursuing long-term success. But when it comes to achieving a happy service desk, it’s about more than just resolving technical issues. It’s about building content and a motivated service desk team.



Byte Size Brilliance: Your Quick Guide of Resources to Elevate Your IT Career

Posted on Thursday 14 December 2023.

As we wrap up an incredible year of valuable insights, training courses, and events for IT professionals like you, we’ve compiled a collection of resources specifically designed to support your professional growth and development – our finest resources!

Whether you’re a tech expert, service desk guru, or business analyst, we have your back.



Spark Conference 2023 in Numbers [Infographic]

Posted on Thursday 30 November 2023.

We hosted Spark23, our annual conference, only a month ago. We delivered an immersive experience that crossed the borders. Dive into ‘Spark23 in Numbers,’ our infographic capturing the essence of this unforgettable tech gathering!



5 Things We’ve Learned at Spark Conference 2023

Posted on Wednesday 8 November 2023.

Our annual Spark event was a remarkable gathering of IT and ITSM professionals from all around the world! It provided a platform for any ITSM enthusiasts to connect, share ideas, and gain inspiration from best practices.



Digital Transformation: Highlights from DTX Europe 2023

Posted on Wednesday 11 October 2023.

DTX Europe 2023 was about the exciting journey of Digital Transformation. But here’s the thing – it was not just about technology; it was also about the need for changing how companies think and work. DTX Europe welcomed hundreds of experts who shared their wisdom to help make companies better and smarter through digital transformation.

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