Harness The Power Series: Leadership

Posted on Wednesday 22 January 2020.

New Development Workshop for Service Desks: Certification & ITIL 4

Posted on Tuesday 7 January 2020.

By John Noctor, Associate and Lead Auditor Service Desk Institute At the SDI we have just released a brand new 1-day workshop  “Working with ITIL4 and SDI’s Service Desk Certification” So what’s this all about and how can it benefit me? -I hear you say! Well read on…..   With the release of ITIL 4

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Harness The Power Series: The Service Desk Assessment

Posted on Wednesday 18 December 2019.

Harnessing The Power of The Service Desk Assessment   Harness the Power is a blog series written by ITSM experts and authors. The series will focus on the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler will

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What do rugby, Certification, daffodils and SDI have in common?  

Posted on Friday 6 December 2019.

…Wales ! A growing number of organisations across Wales are developing, updating and improving their IT service offering through Service Desk Certification (SDC).  There are currently a large number of organisations based in Wales enhancing their service delivery through the SDC programme. Suggesting this small but mighty part of the world truly recognises the benefits of

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Endava Certify as ‘World Class 5 Star Service’

Posted on Tuesday 3 December 2019.

Following Endava’s  Service Desk Certification (SDC) Surveillance Audit in November 2019, they have achieved a fantastic ‘World Class’ 5-star Certification!   With only two other companies in the world achieving this level of Certification (CGI and O2 Telefonica) Endava is now part of the top 3 Service Desks in the world. 5-Star Certification defines the

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Future Changes for the Service Desk

Posted on Thursday 27 June 2019.

The latest Global Best Practice Standard for Service Desk (version 8) was launched in March this year. At #SDI19 some of the lead contributors took part in a live Q&A panel about the latest changes to the Best Practice Standard. One of the most pertinent questions which came up about the latest global Best Practice Standard was: ”With a

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A View From The Frontline Report – A Vendor’s View

Posted on Thursday 27 June 2019.

A View From The Frontline Report – A Vendor’s View – Geoff Rees, Director of Sales & Operations, Sunrise   Once again, the SDI survey on ITSM software tools has been returned and once again there’s both a pat on the back and a shot across the bows for the ITSM software vendors. Many customers

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