Future Changes for the Service Desk Posted on Thursday 27 June 2019. Read More A View From The Frontline Report – A Vendor’s View Posted on Thursday 27 June 2019. A View From The Frontline Report – A Vendor’s View – Geoff Rees, Director of Sales & Operations, Sunrise Once again, the SDI survey on ITSM software tools has been returned and once again there’s both a pat on the back and a shot across the bows for the ITSM software vendors. Many customers Read More What does the recent ITIL update mean for the service desk? Posted on Monday 15 April 2019. by Jamie Bell, Service Desk Specialist, SDI Follow Jamie on Twitter: @thepapabell With ITIL being arguably the most widely accepted framework for IT Service Management worldwide, the release of ITIL 4 has many service desk professionals wondering what this means for them. In ITIL 2011 (or ITIL v3) the service desk was recognised as a Read More We are updating The Global Best Practice Standard for Service Desk Posted on Wednesday 6 February 2019. By Jamie Bell, Service Desk Specialist at SDI. Here at the Service Desk Institute, we are responsible for the development, upkeep and integrity of The Global Best Practice Standard for Service Desk (Best Practice Standard). The Best Practice Standard is a set of criteria that provide a clear and measurable benchmark for service desk operations. Read More Meet the Stars of 2018 Posted on Thursday 20 December 2018. 2018 has been a fantastic year for so many of you! It’s been a year of hard work, challenges, victories and celebration for many of our brilliant ITSM community. Service Desk Certification (SDC) validates the quality of the services provided by an IT support organisation. When a service desk joins the SDC programme they are Read More A Journey to Continual Service Improvement Posted on Tuesday 11 December 2018. About NTT DATA NTT DATA is a leading IT services provider and global innovation partner with business operations in over 40 countries. NTT DATA offers a number of IT and system integration services, application development, big data, cloud solutions, digital, enterprise application services, infrastructure services, outsourcing services, technology solutions and consultancy services. The service desk Read More Being Bold and Aiming High: How a top performing MSP stands out from the rest Posted on Monday 3 December 2018. Being Bold and Aiming High: How a top performing MSP stands out from the rest By Todd McQuilkin, Chief Executive Officer (CEO), Air IT Operating to standard frameworks and achieving ISO compliance can be difficult, but it’s a basic requirement in our marketplace. You must have those badges on your website and marketing just to Read More 1 2 »
