At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… How can we create a platform to help share these fantastic experiences and journeys, often full of ups and downs?
Enter the SDI Podcast! Which is here to Surprise, Delight, and Inspire !
SDI Podcast Episode 1
Scarlett Bayes, Industry Analyst, SDI and Scott Lake, Head of Global Service Desks at ESP Global Services discuss self-service, leadership, and what’s next for the service desk.
Notes from Scarlett:
Episode 1 with Scott Lake was filmed during SDI19, where Scott also delivered a presentation which laid out his company’s journey with self-service. I had seen Scott speak at a previous SDI event, and when the SDI Podcast was in it’s fledgling stages, I knew I wanted him as my first guest.
As well as talking about the challenges and benefits ESP have seen with their self-service journey, we also spoke about the developments we’re seeing in the industry. Scott had an interesting take on this and where he thinks audio and video integrations are going to take off.
For help with self-service, support channels, AI, tool implementation or any other service improvement initiative, don’t forget at Service Desk Institute we know all the experts! Our global partner network have all the ITSM knowledge to deliver fast, practical solutions to your organisation. We even have a ‘Quick Action-Fast Results Service’ for when you need to see improvements in a hurry!