AI terms

The Workplace Glossary: Guide to Modern Technology Talk

We’ve compiled a list of popular AI terms you need to know today! Whether you’re a tech enthusiast or a curious novice, this list will help you understand the new branches of AI.

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NHS ARDEN & GEM

NHS Arden & Greater East Midlands achieve Certification

NHS Arden & GEM Service Desk have a team of around 100 staff, managing an NHS IT helpdesk across 5 Counties, supporting approx. 45,000 users.  …

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workplace glossary

The Workplace Glossary: Master the Latest Employee Experience Terms

From WFH to WFA, gig workforce to polywork, quiet quitting to quiet hiring – these are some of many new emerging or popular terminologies we often hear and use daily. But do you know what these new fancy terms or acronyms mean?

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Spark 23 Speaker Spotlight: Dr. Ariana Bucio

SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure …

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volunteers week event

Volunteers Week 1st – 7th June

Volunteers’ week is almost here! Taking place every June, it’s a chance to celebrate the amazing work of the many charities and individuals across the …

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Future_of_worklife

Unveiling the Future of Worklife in ITSM: Report Insights

Over the past few years, the workplace has experienced significant changes due to technological advancements and a greater emphasis on the human element. And as the future of worklife in ITSM continues to evolve, it brings new opportunities and challenges.

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skill based hiring

Breaking Down the Benefits of Skill-Based Hiring

In the past, recruiting decisions were typically made based on a candidate’s education and previous work experience. But, since the pandemic, companies have had a hard time finding and retaining the right people.

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