Today, there are many ways to connect and communicate with an organisation. You can choose from more traditional channels, such as email support, phone, and …
In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we spoke to the finalists about their experiences, reasons …
Written by Daniel Breston After forty years in IT, I learned I had caused anxiety and distress after a candid discussion with a service desk …
As Doc from the ‘Back to the Future’ movie said, “Roads? Where we’re going, we don’t need roads.” We may not know all the routes, …
Undeniably, it can be very challenging to predict with certainty what IT & ITSM trends we should expect every year. The industry is constantly evolving …
In the last part of our blog series, ‘Back to The Future of ITSM’ we reached out to Mauricio Corona, Ph.D. Chairman BP Gurus & …
In part 4 of our blog series ’Back to The Future of ITSM’, we spoke with Simone Jo Moore, Industry Thought Leader. We discussed some …