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Over the last two years, remote working has become very popular for companies and employees. And it’s here to stay! Whether you allow your team …
If we look at the relationship between customer support teams and their end-users, the end-user experience relies on how a support team works, right? When …
About Aneurin Bevan ICT Service Aneurin Bevan University Health Board is a large Health Board covering the former county of Gwent in South Wales. The Service …
You’ve probably heard or read those stories about robots eliminating our jobs and taking control over our lives! You might even watch some movies about …
We live in a hyper-changing world! Just think about it, we went from the work in the office, formal meetings and the traditional 9-5 working …
One of the top challenges of managing a service support team isn’t just making sure you’re doing everything you’re supposed to be doing — but …
Meeting customer expectations has always been challenging, and when COVID-19 forced many employees to remain at home – this became even more demanding and daunting. …