Meet The Recruiter: Keith Wilkins

We recently caught up with Specialist Recruiter Keith Wilkins to find out more about his career and work as a Consultant for SDI Recruitment. What …

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Meet The All-American AI Powerhouse

Are you ready to dive headfirst into the exhilarating world of AI, where the boundaries of technology and imagination blur? “AI Horizons Unveiled” is not …

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spark event

Superstars Of The Service Desk And Support World Unite!

Drumroll, Please! The Service Desk Institute, your go-to authority in the service desk and support universe, is excited to announce the long-awaited return of the …

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adoption of generative AI

The Adoption of Generative AI in the Workplace

According to McKinsey research, the adoption of generative AI in the workplace has more than doubled in the past five years, with continued investment. But despite many organisations quickly adopting AI, some still haven’t seen big productivity boosts.  

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Creating a Happier Service Desk: Combating Technostress via Leadership and XLAs

In times of uncertainty and conflict, this theme emphasises the importance of feeling connected to others and being part of something bigger.
SDI wants to make service desks a Happy Place and asked me to write a blog on Technostress and how to benefit from the service desk to ensure that our service desks can work better and safer for all concerned.

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Navigating the IT Maze Together: Join Our Journey Towards a Unified IT Future

 It’s a regular Monday morning at work. You’re juggling between an ITSM system that’s great for handling service requests but seems to exist in its …

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Herefordshire and Worcestershire Health Care NHS Trust Achieve 2 Star Certification ⭐⭐

We spoke to Senior Application Support Specialist & SDI Co-ordinator, Lily Kainey and her team at the Trust to learn more about them and their …

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