How Mid Mersey Digital Alliance achieve 95% CSAT

Mid Mersey Digital Alliance (MMDA) is an NHS IT shared service supporting multiple partner and customer organisations, both inside and outside of the NHS, encompassing …

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sdi it certification

The Importance of IT Training Certification in the Industry

An IT Training Certification showcases the fact that you have a number of desirable technical skills and a good level of knowledge on the subject. …

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In Loving Memory

Written by Barclay Rae, SDI Consultant & Auditor With great sadness, we recently heard of the passing of Rebecca (Becky/Becks) Beach. Rebecca was a popular …

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knowledge is future

Why Knowledge is Critical for the Future of IT Service

You know the drill by now; otherwise, you wouldn’t be reading this. The time has finally come! We’re excited to announce a new virtual event, …

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Runshaw College: The only Certified 4 star business-led college

Runshaw College has provided high quality education for almost 50 years, the college is split across two campuses in Leyland and Chorley. The Service Desk …

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Why Should Proactive Customer Service Be a Part of Your Strategy? [Infographic]

Proactive service engagement has been at the top of the list of customer service trends for many years. In fact, shifting from a reactive to a proactive …

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microlearning

Microlearning – Favourite Learning Style of Millennials and Gen Z?

When it comes to the way we work – the future is already here. The last two years have had a lasting impact on the …

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