Service Desk Of The Month – Atomwide

I was once interviewing a very senior IT Service Management Consultant for a prestigious London based company, and this was the final interview. To get to this stage the consultant had to endure a very long and challenging process. After the interview had finished he gave me a call with a complete de-brief of how

In the final video of this 3 part Coffee Break episode our panel discuss some practical tips and considerations for service desks dealing with the challenges of managing and working within a support operation that incorporates more and more automated processes and functions.  Watch the first part here. The report Ollie refers to in this episode

December’s Service Desk of the Month features SDI member, Information Services Service Desk at Edinburgh Napier University. What types of customers do you support? What common incidents do you receive? Our customers are students studying and staff working at the University. A significant number of those that we support are remote workers or distance learners