Higher Education Event: Panel Discussion

Posted on Friday 20 November 2020.

Celebrate with the IT Service & Support Awards finalists of 2020

Posted on Monday 2 November 2020.

On Thursday 14th November 2019, our awards shortlist united in Birmingham for the IT Service & Support Awards 2020 judging day. The judges then had the impossible task of narrowing down the shortlist to just 3 desks/individuals per category. We would like to say a massive congratulations to all of our shortlist and finalists and


Ease the Pain of Hiring During Covid19

Posted on Sunday 1 November 2020.

By Karyn Wilkins (FIRP) Director, Avocet Strategic Resourcing,  SDI Associate. With the world thrown into a time of uncertainty, the only thing we can be sure of is that moving- forward things will change. This is especially true when recruiting, as the world of work is being reshaped by home working and social distancing, so


Universities improving their student experience…

Posted on Wednesday 21 October 2020.

Universities (both staff and students) are not having an easy time at the moment. Successfully navigating everybody through a global pandemic isn’t something anyone has ample experience in (yes, it’s… ‘unprecedented!’) One reliable and constant service that Universities are able to offer and even improve upon during this time is their IT support service experience.


Members Update: SDI Increases Benefits Of Membership

Posted on Wednesday 14 October 2020.

SDI Creates Additional Membership Value During These Uncertain Times SDI could not be the organisation it is today without its members. Their input, trust, loyalty, shared experiences, and engagement are a massive part of what keeps us motivated and wanting to surprise and delight as well as inspire service desks around the globe to be


10 October is World Mental Health Day…

Posted on Wednesday 7 October 2020.

World Mental Health Day 2020 is the most important one yet. Mental health problems can affect anyone, any day of the year, but 10 October is a great day to show your support for better mental health and start looking after your own wellbeing. The months of lockdown and loss have had a huge impact


The Value of Virtual – Training with SDI

Posted on Tuesday 6 October 2020.

Whether you believe we are standing on the brink of the fourth industrial revolution, or are very much already amongst it, most will agree that technology is enabling us to fundamentally alter the way we live, work, and relate to one another.  You may also believe that this means the ITSM industry has a duty


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