Fujitsu talk being an award finalist & how they improved their service desk in 2018

Posted on Monday 4 March 2019.

Best Service Improvement Project 2019 is a brand new award for 2019 – our award finalists Fujitsu have kindly taken the time to answer a few of our questions ahead of the IT Service & Support Awards this month. Good luck guys! What made you decide to enter the awards?   Fujitsu are members of SDI

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An interview with our Senior Service Desk Analyst of the Year finalists

Posted on Monday 4 March 2019.

New category for this year – Senior Service Desk Analyst of the Year 2019 – finalists Nick Creaser, Tom Lamb (Cegedim RX) and Tom Phillips (DVLA) discuss their awards experience and exciting plans for their service desks. The IT Service & Support Awards take place later this month on Tuesday 26 March, if you haven’t

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We had a chat to our Service Desk Analyst of the Year 2019 Finalists…

Posted on Monday 4 March 2019.

Service Desk Analyst of the Year finalists Adam Wimpenny (Leeds Beckett University), James O’Sullivan (Waitrose) and Luke Bolton (Cegedim RX), answered a few questions ahead of the IT Service & Support Awards later this month…                    Adam Wimpenny                   

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Our Service Desk Manager of the Year 2019 finalists Reveal All!

Posted on Monday 4 March 2019.

Our Service Desk Manager of the Year 2019 finalists Julie Brown (Cegedim Rx), Katie Bryn (Circle IT) and Paige Smith (Air IT) have kindly taken some time to speak to us about their awards experience so far and what plans they have for the future!          Julie Brown, Cegedim RX     

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What Are Your Internal Support Teams Learning from Their External Customer Support Colleagues?

Posted on Thursday 28 February 2019.

By Stephen Mann, Principal Analyst and Content Director at ITSM.tools   Organisations can be complicated beasts. There are many teams and then teams within teams. Each providing a different set of capabilities and outcomes for the organisation. On the one hand, there’s the IT department and within that IT Operations; and then within that the

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The Rise of ITIL4 and IT Value Management 

Posted on Friday 22 February 2019.

The Rise of ITIL4 and IT Value Management by David Wright, Chief Value Officer, SDI I love value and I love service. For me they are outcomes of how great teams work together, outcomes of creativity, the desire to challenge conformity and the desire to make life better. Many of us have been watching from

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