Awards Finalist Feezaan Asghar Shares His Shadowing Plan Which Improved Service Desk Performance

Posted on Saturday 3 March 2018.

Feezaan Asghar, Service Desk Team Leader at Leeds Beckett University explains the strong sense of teamwork at Leeds Beckett and how he implemented the successful shadowing plan to improve service desk analyst’s performance.   What made you decide to enter the awards?  The main reason I decided to enter for the awards was so that we

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Awards Finalists Allen and Overy Share Some Expert Advice

Posted on Saturday 3 March 2018.

Allen and Overy share some advice to anyone thinking of entering the SDI awards next year and some top tips on how to make your service desk more successful. What made you decide to enter the awards?  Attending the annual SDI conference and listening to the stories of the finalists was really inspirational. Hearing about

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CGI’s Paul Phillips & Louise Freeman Make It To The SDI Awards Final

Posted on Friday 2 March 2018.

CGI impressed the judges and made it to the SDI Awards final for two categories- Paul Phillips, Inspirational Leader of the Year and Louise Freeman, Service Desk Manager of the Year   Paul Phillips, Senior Service Desk Operations Manager, CGI   What made you decide to enter the awards? CGI have a long standing relationship

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Air IT Are SDI Awards Finalists In An Impressive Two Categories!

Posted on Friday 2 March 2018.

Air IT have made it as finalists in an impressive two categories at the IT Service and Support Awards 2018- the Best Small Enterprise Managed Service Provider and Service Desk Manager of the Year, Jamie Hissitt   Find out the key to Air IT‘s success and why they’ve convinced us that James Bond would be the

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Interview With Service Desk Analyst of the Year Finalist Arfan Masood from Agilisys

Posted on Wednesday 28 February 2018.

    Arfan Masood, Service Desk Analyst at Agilisys, answers our questions on being an awards finalist ahead of next week’s awards gala…   What made you decide to enter the awards?  I was nominated by my team in recognition of my hard work on the Service Centre.    What part of the awards process did you enjoy the most?  I enjoyed

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Agilisys Make The Final Three For The Best Medium-Large Enterprise Managed Service Provider

Posted on Monday 26 February 2018.

 Best Medium/Large Enterprise Managed Service Provider award winners Agilisys share with us what makes them a stand-out service organisation.   What made you decide to enter the awards? We wanted to show what great work we’re doing within the Service Center and show all of our staff how important it is to be on the

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