Protecting the IT Service Desk from Social Engineering Attacks

Social engineering attacks are on the rise and a major threat to the IT service desk. Is your organisation prepared? Here’s what you need to …

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Why Attend Spark 23?

SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure …

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Who Can Benefit from Artificial Intelligence?

The rise of artificial intelligence (AI) has been a hot topic of discussion lately, and for a good reason. AI has dramatically impacted our lives, …

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How Does the Value of SDI’s SDA & SDM Courses Compare to ITIL®4?

Question: “So I’ve done ITIL® 4 Foundation, why should I take (and why do I need!) SDI’s Service Desk Analyst (SDA) or Service Desk Manager …

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How To Effectively Address Digital Friction in the Modern Workplace

In today’s modern workplace, things are often moving at a fast pace. Emails are flying back and forth, meetings are happening left and right, and …

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Tips For Winning an Award Entry

The competition is fierce in the world of awards. There are so many great businesses out there, all vying for recognition and accolades. But winning …

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Improving the Recruitment Process: Why and What Can Be Done

As a hiring manager, how often are you finding the right talent only to be let down? In this article, we are going to look …

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