9th July 2021
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By Aprill Allen, Founder and Managing Director, Knowledge Bird It is surprisingly common for small teams to use a customer service platform and have no …
While it might be easy to think of digital transformation simply as the introduction of new technology and the better use of data, the …
SDI recently partnered with Freshworks to research what service management professionals are planning, anticipating and focusing on, to uncover what some of the key themes …
Metrics and reporting can be a significant asset for the service desk, as well the business, by allowing the service desk to monitor performance and …
Celebrating SDI21 Each year after our annual conference we love to take a look back at some of our highlights, often with a video made …
“The pride and satisfaction within the team at seeing how highly we are valued and respected by the business was a great by-product of this …
The Service Desk Of Our Times The evolution of intelligent service management, and why AI has brought enterprises to the cusp of the next transformation. …