H! My name is Josh Nelson, I've been working in IT for 20+ years in both private and public sector and I am thrilled to have the opportunity to meet you at Spark 23 in October and share my wealth of experience and best practices to help transform your Service Desk operations.
🎖️ I started off serving in the United States Marine Corps as Information Systems Chief for 2nd Tank Battalion.
💼 I have held positions at Nielsen, Pasco County Schools and Power Design.
🎓I have my Doctorate in Business Administration with and emphasis in Information Systems and Enterprise Resource Management.
📙 I am a best-selling author of Leadership Distilled: Serving with Purpose: Nelson, Dr. Joshua R
📝 I have been published in a national publication School Nutrition Association : December 2015
🧡 Leadership is my passion, Business is my education and IT is my profession.
Fun Facts
🧰 I enjoy working with my hands such as carpentry, stained glass, etc.
🕴️ I have been serial entrepreneur with 3 for profit entities (Nelson Computer Services [Computer Repair], Well Fed [Leadership Development], and Experience Leadership [XM Development, Training and Software]) and 1 nonprofit where I currently serve as the President of the Board for the local HDI chapter.
👪 I have 6 kids in a blended family.
🥾 I enjoy hiking immensely and have hiked almost all of the Appalachian Trail in Georgia and in parts of North Carolina.
My Favourite Quotes
“Whether you think you can or you can’t, you’re right.” ― Henry Ford
“You miss 100% of the shots you don’t take.” ― Micheal Scott
“A goal without a plan is just a wish.” ― Larry Elder
My Topic
Focusing on the Frontline to Improve the Bottom Line
October 31 | 13:55 – 14:25 (Breakout Session)
Learn how focusing on the agent experience (EX) allowed Power Design Inc to move from an uncertifiable service management team at their initial SDC assessment to nearly achieving 4 stars in their certification audit only 10 months later.
Key takeaways
- How to collaborate for support and buy in
- How clarity increases efficiency and results
- How transparency allows for growth of your team’s value within the business
