Hei! My name is Sami Kallio, and I am an IT industry thought leader in human-centric IT Experience Management (ITXM). I'm excited to share my knowledge and experiences with you as IT leaders and managed service providers (MSPs) at Spark23 this October.
🍉 Sami is obsessed with watermelons!
💼 CEO and co-founder of HappySignals
🖥️ IT industry thought leader in human-centric IT Experience Management (ITXM).
📙 A frequent writer and speaker on the challenges of IT service delivery and support
😄 I encourage companies worldwide to adopt the thinking that employee happiness and productivity go hand in hand.
🤸 I am ultimately assisting these companies in fostering cultures centred around improved end-user experiences, making human-centric ITXM a much-needed reality in IT.
🍉 I’m obsessed with watermelons!
Not because they taste good (although they do), but because they remind him of the “watermelon effect” in IT support.
You know, when SLAs look green, but employees are still whining?
It’s like the watermelon – green on the outside, but red (or frustrated) on the inside.
My Favourite Quote
’I hate SLAs 😊’