Menu
Service Desk Institute (SDI), the worldwide organisation for setting best practice service desk standards in the IT service and support industry, recently selected PeopleCert, a …
Keeping up with growing customer demand requires maximum efficiency through multiple communication channels. Self-service as a communication channel is rapidly becoming an industry must-have, as …
Attention to service improvement has certainly increased in the last year. Competition among service desks from many industries in both public and private sectors is …
by Jamie Bell, Service Desk Specialist, SDI Follow Jamie on Twitter: @thepapabell With ITIL being arguably the most widely accepted framework for IT Service Management …
Jamie Bell, Service Desk Specialist, SDI It has almost been a year since I made the biggest career change in my life. I’ve always …
Service Desk Manager Wins £250 For Local Foodbank In Survey Prize Draw Andy Scott, Service Desk Manager at Durham University, was the lucky winner to …
On Tuesday 26 March 2019, IT service professionals turned up in force, dressed to impress for SDI’s 24th annual IT Service & Support Awards 2019 …