Take a break and catch a coffee with SDI’s David Wright and Simon Kent from Quantum 21 as they discuss the topics of value, convergence …
Welcome to SDI’s latest Coffee Break series. Over the last few weeks SDI’s David Wright has been meeting many of the ITSM industry’s movers and …
SDI & ITSM Zone join forces to bring the IT service and support industry and SDI members more value While many of you will have …
Since the start of the COVID-19 pandemic, SDI has been truly inspired by the dedication and sheer hard work that IT support teams and service …
by Scarlett Bayes, Senior Research Analyst, SDI Service Orchestration: An Overview What is it? Service orchestration details the combination of process integration, omnichannel support, intelligent …
Harnessing The Power of Assessment – People Management Harness the Power is a blog series written by ITSM experts and authors. The series will focus …
As the global slowdown is thrust upon us, we now have a fantastic opportunity to shine through adversity – to be adaptable, fast and flexible, …