Universities improving their student experience…

Universities (both staff and students) are not having an easy time at the moment. Successfully navigating everybody through a global pandemic isn’t something anyone has …

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SDI Membership

Members Update: SDI Increases Benefits Of Membership

SDI Creates Additional Membership Value During These Uncertain Times SDI could not be the organisation it is today without its members. Their input, trust, loyalty, …

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10 October is World Mental Health Day…

World Mental Health Day 2020 is the most important one yet. Mental health problems can affect anyone, any day of the year, but 10 October …

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The Value of Virtual – Training with SDI

Whether you believe we are standing on the brink of the fourth industrial revolution, or are very much already amongst it, most will agree that …

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ITSM and Covid19 – What We’ve Seen (Part 2)

ITSM and Covid19 – What We’ve Seen (Part 2) by Scarlett Bayes, Senior Research Analyst, Service Desk Institute In Part One of this blog, we …

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Managing Major Incidents From Home — What You Can Learn From Mission Impossible

By Lior Avni, Global Incident Manager, Gett Full disclosure — I am not Tom Cruise (Shocker, I know 🙃). What I am, is an Incident …

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ITSM and Covid 19 – What We’ve Seen (Part 1)

ITSM and Covid 19 – What We’ve Seen (Part 1) by Scarlett Bayes, Senior Research Analyst, Service Desk Institute In a very short space of …

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