Enterprise Service Management Part 2

Posted on Friday 14 July 2017.

By Scarlett Bayes, Industry Analyst, SDI In Part 1 of this blog we looked at what Enterprise Service Management (ESM) actually is, and how it can benefit a business. We previously discussed that ESM best practice and processes can be implemented throughout a business in order to improve efficiency, effectiveness, and self-service. There are many functions

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Keeping it local: What are the benefits of using a local IT service desk?

Posted on Thursday 13 July 2017.

by Alan Conduct, Head of Support Services at UKN Group   One significant advance for outsourcing providers and their customers has been digital transformation. Whether your company uses outsourcing for HR, accountancy, marketing or IT support, digitalisation has helped to make the outsourcing model more cost effective as well as delivering a better service too.

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3 Tips to Make IT Self-Service Work – Focusing On People Not Technology

Posted on Wednesday 5 July 2017.

by Ivor Macfarlane   End users, business colleagues, consumers, customers, or whatever else you wish to call them are increasingly demanding more from the IT services and support they receive from the corporate IT department. Their personal-life, consumer-world, experiences are upping their expectations of services, support, and customer services; with these expectations continually raised by

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