The Workplace Glossary: Master the Latest Employee Experience Terms

SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure to innovate in a highly competitive environment, the SDI Conference provides a welcome mix of brain-nourishing insights and inspiration to absorb over two enjoyable days. The SDI Conference, held at

Volunteers’ week is almost here! Taking place every June, it’s a chance to celebrate the amazing work of the many charities and individuals across the UK who dedicate their time to making a huge difference in the lives of the people and communities they support.  Here at SDI, we support a number of charities and

Over the past few years, the workplace has experienced significant changes due to technological advancements and a greater emphasis on the human element. And as the future of worklife in ITSM continues to evolve, it brings new opportunities and challenges.

In the past, recruiting decisions were typically made based on a candidate’s education and previous work experience. But, since the pandemic, companies have had a hard time finding and retaining the right people.