We’re Delighted To Announce Our SDI Awards 2023 Finalists!

Posted on Monday 17 July 2023.

We have been thoroughly impressed by the dedication and unwavering commitment demonstrated by all of the companies on our shortlist. Each of these organisations has put in great efforts and delivered compelling presentations, making it a challenging task for the judges to select only four finalists per category. We extend our  congratulations to every shortlisted

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Euromonitor’s Global Support Team Share Transformation Journey

Posted on Saturday 15 July 2023.

Euromonitor recently embarked on a global strategic service transformation journey and enlisted the expertise of SDI to make it happen! Utilising the popular SDI Health Check Service, Euromonitor has enhanced and grown its service operations, setting a new standard for customer satisfaction and efficiency. Join us as we explore the remarkable partnership between Euromonitor and

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Moldea el Futuro de la Vida Laboral en ITSM: ¡Participa hoy en nuestra encuesta!

Posted on Thursday 13 July 2023.

El mundo del ITSM está en constante evolución. Gracias a los rápidos avances tecnológicos, como las plataformas inteligentes, el aprendizaje automático, la IA generativa y la ciencia de datos, nos embarcamos en un emocionante viaje hacia el futuro. Muchas industrias están siendo ya moldeadas por las tendencias tecnológicas emergentes, lo que significa que las empresas

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We’re Delighted To Announce Our SDI Awards 2023 Shortlist

Posted on Tuesday 11 July 2023.

We are delighted to share that the Service Desk Awards for 2023 have received an great number of entries. The judges were deeply impressed by most of the entries received, which has made their task all the more challenging but exciting. We are thrilled to announce the shortlist for 2023, who will be presenting to

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Secrets of a Great Leader – KPIs Can Fuel Employee Well-being

Posted on Thursday 6 July 2023.

Discover why KPIs are not only a measure but a fuel for employee well-being. Learn from real-world experiences and avoid common KPI mistakes.

Spark 23 Speaker Spotlight: Sami Kallio

Posted on Thursday 6 July 2023.

SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure to innovate in a highly competitive environment, the SDI Conference provides a welcome mix of brain-nourishing insights and inspiration to absorb over two enjoyable days. The SDI Conference, held at

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