Service Improvement – Taking it up a Notch!

Posted on Tuesday 16 April 2019.

How does the ITIL 4 update affect the service desk? [Part 1]

Posted on Monday 15 April 2019.

by Jamie Bell, Service Desk Specialist, SDI Follow Jamie on Twitter: @thepapabell   Following the launch of ITIL 4 I’m writing a series of blogs which will hopefully provide some guidance on how to interpret ITIL 4 in the context of the service desk. This being the first blog in the series, I will provide

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A Service Desk Manager’s Tale: The Journey Back To Wellbeing

Posted on Friday 12 April 2019.

Jamie Bell, Service Desk Specialist, SDI It has almost been a year since I made the biggest career change in my life.   I’ve always had a reputation of being a jolly, sociable person, able to establish effective relationships, and generally quite fun to be around. Yet, I didn’t feel like any of those things

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“Very Proud”: Durham University Win Donation For Local Foodbank

Posted on Wednesday 10 April 2019.

Service Desk Manager Wins £250 For Local Foodbank In Survey Prize Draw Andy Scott, Service Desk Manager at Durham University, was the lucky winner to be drawn from over 130 entrants who completed SDI’s ‘View From The Frontline’ survey during March 2019.  Andy’s prize offered him the opportunity to nominate a charity of his choice

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WE’RE PROUD TO REVEAL OUR AWARD WINNERS…

Posted on Friday 5 April 2019.

On Tuesday 26 March 2019, IT service professionals turned up in force, dressed to impress for SDI’s 24th annual IT Service & Support Awards 2019 in Birmingham! One of the biggest celebrations of the year for service desk users; the awards gala dinner welcomed over 600 people from across the industry worldwide to come together

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