The Rise of ITIL4 and IT Value Management 

Posted on Friday 22 February 2019.

The Rise of ITIL4 and IT Value Management by David Wright, Chief Value Officer, SDI I love value and I love service. For me they are outcomes of how great teams work together, outcomes of creativity, the desire to challenge conformity and the desire to make life better. Many of us have been watching from



Value Stream Mapping for the Service Desk – An Overview

Posted on Friday 22 February 2019.

Value Stream Mapping for the Service Desk – An Overview by Scarlett Bayes, Industry Analyst, SDI   Axelos has unveiled its addition of Value Steam Mapping (VSM) to the ITIL update. VSM is actually adopted from Lean methodology, and many people may be unaware of what it is or what it’s purpose it.     So what



SITS Celebrates 25th Birthday!

Posted on Thursday 21 February 2019.

SITS is celebrating its 25th birthday at ExCeL London this May The countdown for SITS – The Service Desk & IT Support Show has officially kicked off. Europe’s largest event for IT Service Management (ITSM) and Support Professionals will be taking place at a new venue (ExCeL London) on a new date (1-2 May) for



We are updating The Global Best Practice Standard for Service Desk

Posted on Wednesday 6 February 2019.

By Jamie Bell, Service Desk Specialist at SDI. Here at the Service Desk Institute, we are responsible for the development, upkeep and integrity of The Global Best Practice Standard for Service Desk (Best Practice Standard). The Best Practice Standard is a set of criteria that provide a clear and measurable benchmark for service desk operations.



Improv Theatre – What’s That Got To Do With Business?

Posted on Tuesday 5 February 2019.

Neil Mullarkey, Author, Comedian and Coach will be joining us as a keynote at #SDI19. As well as hosting his session ‘7 Steps To Improve Your People Skills’ he will also be joining us for the Wednesday morning conference energiser… After an evening of sparkles and celebration at the SDI Awards, Day 2 of the



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