ITSM and Covid19 – What We’ve Seen (Part 2)

Posted on Thursday 24 September 2020.

Managing Major Incidents From Home — What You Can Learn From Mission Impossible

Posted on Wednesday 16 September 2020.

By Lior Avni, Global Incident Manager, Gett Full disclosure — I am not Tom Cruise (Shocker, I know 🙃). What I am, is an Incident manager, who, not unlike Ethan Hunt (portrayed by the mighty Tom), also has to deal with uncertainties in life and surprises. All the more in this day and age where

ITSM and Covid 19 – What We’ve Seen (Part 1)

Posted on Wednesday 16 September 2020.

ITSM and Covid 19 – What We’ve Seen (Part 1) by Scarlett Bayes, Senior Research Analyst, Service Desk Institute In a very short space of time, the global pandemic has completely changed the landscape of our lives in every aspect. Socially, we now keep safe distances from each other, and we can’t enjoy a lot of our pastimes as freely.

Will you still get ahead if you stay at home?

Posted on Monday 7 September 2020.

By Zena Everitt, SDI21 Keynote Speaker   As schools reopen, the UK government has launched a media campaign encouraging us to go back to the office. The CBI have warned of our city centres becoming ghost towns if we don’t. We’ve saved the NHS, now we have to save Prets. Yet many people are well

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