Harnessing The Power of Assessment – Resources

David Wright and Dr Mauricio Corona share a coffee and conversation during lockdown to chat about innovation in technology and what new wave of innovations and services we might see as a result throughout 2020, particularly Robotics As A Service #RaaS Part 1 – Getting to know Dr Mauricio Corona, scrambled or fried? Part 2

Take a break and catch a coffee with SDI’s David Wright and Simon Kent from Quantum 21 as they discuss the topics of value, convergence and leadership particularly during challenging times. Part 1 Appreciating Value, Ninja or Pirate? Part 2 Appreciating Value, Convergence, Coherence, Magnify the wave! Part 3 Appreciating Value, What Is Value? Part

Welcome to SDI’s latest Coffee Break series. Over the last few weeks SDI’s David Wright has been meeting many of the ITSM industry’s movers and shakers to share a coffee and chat about  what is most relevant to leaders in IT service right now. In the first of this latest series, David takes a break

SDI & ITSM Zone join forces to bring the IT service and support industry and SDI members more value While many of you will have been advised to stay at home, work from home, and keep yourself and your family safe until the virus crisis has passed, you may now be keen to start getting

Since the start of the COVID-19 pandemic, SDI has been truly inspired by the dedication and sheer hard work that IT support teams and service desks around the world have been demonstrating. Many have worked round the clock to ensure their companies, employees and customers have everything they need to continue working remotely. Often the

by Scarlett Bayes, Senior Research Analyst, SDI Service Orchestration: An Overview What is it? Service orchestration details the combination of process integration, omnichannel support, intelligent automation, and Shared Services, to create a seamless end to end customer journeys across an organisation and automate low-level tasks. What are the reasons? SDI Insight shows that over 60%