Members Update: SDI Increases Benefits Of Membership

Posted on Thursday 23 April 2020.

SDI Creates Additional Membership Value During These Uncertain Times SDI could not be the organisation it is today without its members. Their input, trust, loyalty, shared experiences, and engagement are a massive part of what keeps us motivated and wanting to surprise and delight as well as inspire service desks around the globe to be

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SDI Coffee Break Series 3 – Technology & Innovation Resulting from COVID-19

Posted on Tuesday 21 April 2020.

David Wright and Dr Mauricio Corona share a coffee and conversation during lockdown to chat about innovation in technology and what new wave of innovations and services we might see as a result throughout 2020, particularly Robotics As A Service #RaaS Part 1 – Getting to know Dr Mauricio Corona, scrambled or fried? Part 2

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SDI Coffee Break Series – Value Creation and Leadership

Posted on Tuesday 21 April 2020.

Take a break and catch a coffee with SDI’s David Wright and Simon Kent from Quantum 21 as they discuss the topics of value, convergence and leadership particularly during challenging times. Part 1 Appreciating Value, Ninja or Pirate? Part 2 Appreciating Value, Convergence, Coherence, Magnify the wave! Part 3 Appreciating Value, What Is Value? Part

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SDI Coffee Break Series 1 – Social Continuity & Employee Engagement During Difficult Times

Posted on Tuesday 21 April 2020.

Welcome to SDI’s latest Coffee Break series. Over the last few weeks SDI’s David Wright has been meeting many of the ITSM industry’s movers and shakers to share a coffee and chat about  what is most relevant to leaders in IT service right now. In the first of this latest series, David takes a break

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Member Exclusive: Discounts on ITSM Zone eLearning

Posted on Tuesday 21 April 2020.

SDI & ITSM Zone join forces to bring the IT service and support industry and SDI members more value While many of you will have been advised to stay at home, work from home, and keep yourself and your family safe until the virus crisis has passed, you may now be keen to start getting

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Celebrating Frontline IT Service Teams

Posted on Thursday 16 April 2020.

Since the start of the COVID-19 pandemic, SDI has been truly inspired by the dedication and sheer hard work that IT support teams and service desks around the world have been demonstrating. Many have worked round the clock to ensure their companies, employees and customers have everything they need to continue working remotely. Often the

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