5 Tips To Run A User-Friendly IT Service Desk

Posted on Tuesday 30 January 2018.

Findings From A View from the Frontline: University Edition

Posted on Wednesday 17 January 2018.

by Scarlett Bayes, Industry Analyst, SDI   Following the latest iteration of ‘A View From The Frontline’ published in 2017, SDI and UCISA wanted to take a closer look at the Higher Education industry, and note how it compares to the wider service desk industry. Within the scope of Higher Education, this report takes an in-depth

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IT Service & Support Awards 2018 Finalists Revealed…

Posted on Tuesday 16 January 2018.

And the finalists are…   Best Small Service Desk Arqiva Norfolk Community Health and Care NHS Trust Care Plus Group   Best Small Enterprise Managed Service Provider Air-IT Cardonet NetStar   Best Medium Service Desk  BullGuard MHR Sky Betting & Gaming   Best Medium/Large Enterprise Managed Service Provider Agilisys Boeing Defence UK Littlefish   Highly

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The Secrets of Identity Success

Posted on Tuesday 16 January 2018.

By Stephen Mowll, Director, Product Management Lead at RSA   It’s no secret that effective identity strategies are based on business goals. But how can you improve the chances that your strategy will succeed?   Of course you want your identity and access management strategy to help your business be more agile and efficient. But for

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10 Tips for Chatbot Success

Posted on Friday 12 January 2018.

By Ian Wallis, Director Mobile & Intelligent Bots PaaS Business Development at Oracle   Chatbots are rapidly becoming a key user engagement tool within an organisation’s digital strategy portfolio. The exponential growth of messaging platforms across desktop and mobile devices has enabled a new style of Conversational App that can be used to engage with your customers,

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10 Steps to Self Service

Posted on Wednesday 10 January 2018.

This is part 6 in the Naked Service Desk Series The original Naked Service Desk Blog explores the concept of stripping back the service desk to its basic components and identifies the top 10 steps which are key for providing brilliant service. Of the 10 steps, step 5 focuses on customer communication channels. Keeping up with growing

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The Changing World Of Problem Management

Posted on Tuesday 9 January 2018.

”Many organisations find it extremely difficult to dedicate time and effort to root cause analysis, as a result of firefighting and other priorities. I have worked in many industries for many years undertaking service management roles, and problem management is one of the biggest cogs and is sometimes over looked.” – Mark Dickinson Ultimately Mark’s

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