Meet The All-American AI Powerhouse

Posted on Wednesday 27 March 2024.

Superstars Of The Service Desk And Support World Unite!

Posted on Tuesday 26 March 2024.

Drumroll, Please! The Service Desk Institute, your go-to authority in the service desk and support universe, is excited to announce the long-awaited return of the SDI Conference and Awards to its pre-pandemic stomping ground at the Hilton Metropole Birmingham, just a hop, skip, and a jump from the NEC in Birmingham. Get ready to mark

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The Adoption of Generative AI in the Workplace

Posted on Thursday 21 March 2024.

According to McKinsey research, the adoption of generative AI in the workplace has more than doubled in the past five years, with continued investment. But despite many organisations quickly adopting AI, some still haven’t seen big productivity boosts.  

Creating a Happier Service Desk: Combating Technostress via Leadership and XLAs

Posted on Wednesday 20 March 2024.

In times of uncertainty and conflict, this theme emphasises the importance of feeling connected to others and being part of something bigger.
SDI wants to make service desks a Happy Place and asked me to write a blog on Technostress and how to benefit from the service desk to ensure that our service desks can work better and safer for all concerned.

Navigating the IT Maze Together: Join Our Journey Towards a Unified IT Future

Posted on Monday 18 March 2024.

 It’s a regular Monday morning at work. You’re juggling between an ITSM system that’s great for handling service requests but seems to exist in its own bubble, and an ITOM platform that’s crucial for your operations but doesn’t communicate with your service management tools. Sounds familiar? You’re not alone. With analysts predicting a massive $2

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Herefordshire and Worcestershire Health Care NHS Trust Achieve 2 Star Certification ⭐⭐

Posted on Tuesday 12 March 2024.

We spoke to Senior Application Support Specialist & SDI Co-ordinator, Lily Kainey and her team at the Trust to learn more about them and their Service Desk Certification (SDC) journey. Here’s what they had to say: The Trust Herefordshire and Worcestershire Health and Care NHS Trust are the lead provider of mental health, community and learning

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ITSM Statistics, Facts and Trends for 2024

Posted on Tuesday 5 March 2024.

In this blog, we’ll dive into some of the latest statistics shaping the future of ITSM. We will cover self-service, knowledge management, employee engagement and productivity, training and development, and emerging technologies.
If you’d like to stay at the top of the industry trends, read on and learn more!

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