What can HR, facilities and other internal service teams learn from the geeks in IT?

Posted on Thursday 12 August 2021.

While it may not seem like it on the surface, HR, facilities and IT have a lot in common. In fact, any internal corporate service provider dealing with similar types of requests – for help, information, services, and changes to existing services – has a lot in common with IT. So, it’s no big surprise



The Essence of Enterprise Service Management (a snippet)….

Posted on Wednesday 11 August 2021.

By Lana Yakimoff, Principal Consultant, ITSM Consulting Services Pty Ltd. Service Management has been around for many years, most of us work within the ITSM industry delivering value and some form of service. Looking back over the years IT has evolved; from ad-hoc 80’s IT shop, to adopting ITIL Framework originating from the UK Government and



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