Modern Leadership Styles — What Does It Mean to Be a Truly “Agile” Leader?
Posted on Wednesday 22 June 2022.
We live in a hyper-changing world! Just think about it, we went from the work in the office, formal meetings and the traditional 9-5 working hours to more flexible and agile working, hybrid working, and empowered teams. It almost feels like we have fast-forwarded the world of work for a few years. With so many
How to Get the Most Out of Your Historical Incident and Service Request Data & Analytics
Posted on Wednesday 8 June 2022.
One of the top challenges of managing a service support team isn’t just making sure you’re doing everything you’re supposed to be doing — but doing it correctly. Anyone working with any IT service management tool, ideally, is always looking for better ways to improve processes or meet or exceed service targets or SLAs. And