SDI and Institute for Robotic Process Automation and AI (IRPA AI) Announce Strategic Partnership Posted on Monday 29 June 2020. Read More SDI & MetricNet announce strategic partnership to enhance and empower the global service desk industry Posted on Wednesday 24 June 2020. The Service Desk Institute (SDI) and MetricNet, LLC today announced a strategic partnership that will increase the availability and accessibility of industry benchmarking data and tools that service desk professionals can use to measure, manage, and continuously improve their performance. Through this partnership, SDI’s Global Best Practice Standard For Service Desk will be included in Read More SDI Launches ITIL 4’s Managing Professional Transition Module Posted on Thursday 4 June 2020. SDI is pleased to announce that we will be adding several new ITIL 4 courses to our training portfolio over the next few months. SDI has offered ITIL 4 Foundation since launch in 2019 and on 24 August 2020 we will be holding our very first ITIL 4 Managing Professional Transition Module certification course. About Read More
