Exciting Discoveries: Insights from SITS 2024

Posted on Tuesday 23 April 2024.

Last week, we had the opportunity to be a part of SITS—The Service Desk & IT Support Show—and we have some stories to share! Let us take you on a little journey through our experience at this year’s event.

Runshaw College IT Services Achieve 4 Star Business Led SDC Certification

Posted on Friday 19 April 2024.

About Runshaw College Runshaw College has provided high quality education for almost 50 years. Considered one of the most successful colleges in the UK, Runshaw College are renowned nationally for outstanding results, a friendly supportive culture and a focus on learners’ needs. They pride themselves in having the finest facilities in the region. IT Services

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How to Use Feedback to Improve Employee Experience

Posted on Tuesday 16 April 2024.

Gathering employee feedback is one step towards creating a positive feedback culture and a more diverse and inclusive workplace. By engaging in open dialogue with employees, you can identify…

From Vision to Execution: Service Desk Strategy Guide

Posted on Thursday 11 April 2024.

As a consultant and auditor, one of the biggest challenges I find service desks face is creating a robust and meaningful strategy. I think the word “strategy” itself creates a mistaken sense of complexity and difficulty — and that really isn’t the case.

Meet The Recruiter: Keith Wilkins

Posted on Tuesday 9 April 2024.

We recently caught up with Specialist Recruiter Keith Wilkins to find out more about his career and work as a Consultant for SDI Recruitment. What attracted you to working with SDI? “I was keen to provide a service that would complement the existing SDI products and services, and that could be delivered with the same

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