SDI Awards 2024~25: More Time, More Glitz, and Yes, More Categories!

Posted on Thursday 22 February 2024.

The stage is set, the spotlight is warming up, and an extraordinary opportunity knocks at your door! We’re beyond thrilled to roll out the red carpet for the most awaited event of the year – the SDI Awards 2024~25. This isn’t just an awards ceremony; it’s a grand celebration of innovation, dedication, and unmatched excellence

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Hiring: Are You Looking In The Right Places?

Posted on Tuesday 13 February 2024.

Recruiting the right people is tough – ask any service desk manager with empty seats to fill. Candidates are in short supply and those that you do see, somehow just aren’t quite what you’re looking for.

Understanding the ITSM Landscape in 2024

Posted on Tuesday 13 February 2024.

In this blog post, we’ll explore how the adoption of new AI technologies is impacting the ITSM industry and dive into some statistics related to the common challenges organisations face.

How Can Service Desk Analysts Instantly Enhance Their Skill Set & Customer Experience? 

Posted on Saturday 10 February 2024.

If you’re a Service Desk Analyst or you’re involved with customer focused communications and solutions in your organisation, you can enhance your skillset further and provide a world class customer experience – based on global methods of best practice. Working in a service desk & support team can be testing and demanding, especially for analysts

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From Reactive to Proactive: The Role of ITSM Automation in Transforming Service Delivery

Posted on Tuesday 6 February 2024.

If you’ve ever found yourself buried under a mountain of service requests, or if your team spends more time on mundane tasks than on the strategic ones, then you’re in the right place.

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