Service Desk & IT Service 2018 Conference, Denmark

Posted on Thursday 29 November 2018.

Delivering business value through the Service Desk today and tomorrow

Posted on Friday 23 November 2018.

Does your service desk create real business value and deliver a brilliant customer experience? By creating a culture of success at the service desk through best practice, motivation, engagement, development and continual service improvement, you can. To help you do that, Service Desk Institute’s best practice standard for service desks, can help you create the

Read More



Shared Service Management: An Overview 

Posted on Tuesday 20 November 2018.

by Scarlett Bayes, Industry Analyst, SDI If ‘Shared Service Management’ is something you’re hearing mentioned more and more but you’re not totally sure what it’s all about, this quick overview is for you. Shared Service Management: What is it? Shared Service Management is the over arching term for the practice of merging or sharing elements of back office functions (i.e.

Read More



We’re Delighted To Announce Our Incredible Awards Shortlist

Posted on Thursday 8 November 2018.

We’ve had a record number of award entries for the IT Service & Support Awards 2019 this year and the judges were very impressed with all entries received – making their job nice and difficult! We’re delighted to announce the 2019 shortlist below, who will present to the judges in person on Friday 16th November

Read More



Jeff Rumburg, Co-Founder & CEO of MetricNet Announced as Keynote at SDI19

Posted on Thursday 8 November 2018.

Blog post taken from newswire.com October 30, 2018 The Service Desk Institute has announced its speaker lineup for the 2019 annual conference in Birmingham, UK. MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present a keynote address at the conference. For those interested in attending, SDI’s 32nd Annual Conference is

Read More



MESSAGE US
close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.
X