It All Started With A HUG – SDI Turns 30!
Posted on Monday 21 May 2018.
As many of you may know, SDI is turning 30 this year! Founded in 1988 by Howard Kendall, SDI was formerly known as HUG – the HelpDesk User Group. Shortly after it’s launch, Howard explained “HUG seeks to continually improve the ability of business to deliver good service. We are able to do this in
The Naked Service Desk Series – what did we learn?
Posted on Wednesday 16 May 2018.
The Naked Service Desk Series – what did we learn? The concept of the ‘Naked Service Desk’ is a great way to approach service improvement, no matter what level your service is currently operating at. Released in September 2017 the original Naked Service Desk blog (part 1) explored how to strip back the service desk
The Rise of Service Alchemy and the Superconductor
Posted on Thursday 10 May 2018.
Industry 4.0 Series by David Wright, Chief Value and Innovation Officer, SDI Wouldn’t it be incredible if… IT operations could predict the next big infrastructure outage The service desk could predict which end users will have a poor customer experience IT could put steps in place to remediate them before they even happened Well
From Celebrity Service To Monkeys – There Was Something For Everyone At SDI
Posted on Wednesday 9 May 2018.
Guest blog post by Jon Morley, Head of Service Support at Dunelm After being invited to attend the SDI conference for the first time, I was really excited for several reasons. Namely: It was in a different venue to where I had been before (not to mentioned closer to home, given it was in