Service Desk in the age of SIAM
Posted on Wednesday 30 August 2017.
by Rakesh Kumar With the advent of new age technologies, the convergence of a business user with an end user is evident. The services they use now are more packaged and modular compared to some time ago. While the providers of the services have become more sprawling, the Service Desk remains at the centre for
Astonishing Results for Anglia Ruskin University’s Analysts
Posted on Friday 25 August 2017.
Last month our experienced SDI trainer, Lynne Nash, delivered in-house Service Desk Analyst Training to seven delegates from Anglia Ruskin University. We were all astounded with the results, as not only did all seven delegates pass the exam, six gained Higher Mastery level, which is achieved at a 87% pass rate – this has never
What is Digital Transformation?
Posted on Friday 18 August 2017.
by Scarlett Bayes, Industry Analyst, SDI Digital Transformation is a very broad term, and there is a vast amount of information available surrounding it. However, the problem has arisen where there is no clear definition of Digital Transformation; there is a lot speculation of what it means as a methodology. Simply put, Digital Transformation
Service Desk of the Month – University of Huddersfield
Posted on Wednesday 16 August 2017.
Meet the Service Desk team at University Of Huddersfield as they answer our questions to reveal their achievements, challenges and memorable moments. What types of customers do you support? What are their technical abilities and what common incidents do you receive? We primarily support both staff and students at the University, but also provide
SaaS vs Premise – know your audience
Posted on Thursday 10 August 2017.
by Ann James, Sunrise Software The SaaS vs Premise debate is a lively one and research conducted earlier this year by SDI and Sunrise unveiled some interesting and often resolute findings, regarding key considerations, benefits and challenges seen in real applications of cloud vs on-premise solutions. Stats unveiled included fairly even adoption of the two
Predictive Analytics: Staying Three Steps Ahead
Posted on Tuesday 8 August 2017.
by Michael Franchetti, Customer Insight Analyst, SDI In this digital age, storing vast quantities of data has become easier than ever. Doors have been opened and decisions which were previously made on hunches can now be made through the analysis of patterns, trends and characteristics. Whilst there’ll always be a place for random ‘noise’,